EDMS Team Lead

University of Oxford - IT Services

Are you a Team Lead eager to work with cutting-edge technology? Join our dynamic IT Services team at the University of Oxford and play a key role in developing and maintaining innovative IT systems that support research, teaching, and administration.

Contract: Full-time, Permanent

We have an exciting opportunity to join the IT Services Department as Team Lead (Endpoint Device Management Services), working hybrid.

IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong.

This post provides leadership for the Endpoint Device Management Services team within Infrastructure Services.

What We Offer

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• An excellent contributory pension scheme.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

About the Role

This post provides leadership for the Endpoint Device Management Services team within Infrastructure Services. The Endpoint Device Management Services team is responsible for the management of enterprise Microsoft and Apple endpoint (desktops, laptops, mobile) devices.

The team enables endpoint commissioning, security, application management, remote management and troubleshooting. The team provides services to the Desktop Services team and department or college IT support staff.

The postholder leads the team and takes a leading role in the service design, delivery and management of systems providing critical services to the University.

About You

• Proven experience in leading highly skilled technical teams, including responsibility for recruitment, staff development, and performance management.
• Strong knowledge of IT service management processes and best practice, along with familiarity across the full IT systems lifecycle – from design through to implementation and ongoing management.
• Ability to shape and deliver strategy for IT service operations, with a focus on the infrastructure needed to meet service levels, taking into account organisational priorities as well as emerging technologies and initiatives.
• Excellent communication skills, with the confidence to present complex ideas clearly to diverse audiences and the ability to produce high-quality written documentation.

Application Process

To apply, please upload: A supporting statement, Your CV, The details of two referees. The closing date for applications is 12 noon on Monday 22 September. Interviews will take place on the week commencing 29 September and will be held in person or virtually over Microsoft Teams.