Service Desk Team Leader

University of Cambridge - Judge Business School

Location: Cambridge

Salary: £42,254 to £56,535

Hours: Full Time

Contract Type: Permanent

Placed On: 5th September 2025

Closes: 18th September 2025

Job Ref: NS46999

Cambridge Judge Business School leverages the power of academia for real world impact to transform individuals, organisations and society.

We are seeking a Service Desk Team Leader to join our dynamic IT department. This is a fast-paced, varied, and vital role that will see you lead the day-to-day operations of our Service Desk team, ensuring the delivery of high-quality, customer-focused IT support.

The role:

• Lead and manage the Service Desk team, ensuring timely and effective resolution of IT queries and incidents.
• Take ownership of key systems and services, ensuring policies and procedures are understood and followed.
• Act as the first escalation point for the team, ensuring issues are routed efficiently to the appropriate IT functions.
• Promote a culture of continuous improvement, knowledge sharing, and professional development within the team.
• Oversee the school's service desk solution, ensuring it evolves to meet user needs.
• Manage asset tracking and reporting, working closely with the IT Administrator on purchasing workflows and hardware requirements.

What you'll bring:

• A passion for delivering excellent customer service and a positive, can-do attitude.
• Strong leadership skills with the ability to inspire and support your team.
• A proactive approach to problem-solving and process improvement.
• Excellent communication and organisational skills.
• A collaborative mindset, working effectively across all IT functions.

This is a fantastic opportunity to play a key role in shaping the user experience of IT services at Cambridge Judge. To apply online for this vacancy, please click 'Apply' above. For an informal discussion, contact hrsupport@jbs.cam.ac.uk. Please quote reference NS46999.