Education Advisor

Job Description:

• Support student success by delivering an exceptional education experience
• UC Level 5, Salary Range $81,918 pa - $93,070 pa plus 17% Super
• Full Time, Continuing Opportunity

About us:

University of Canberra is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia’s capital city is a hub of innovation & opportunity. Ranked number one in Canberra for graduate outcomes and student support, UC values progress over perfection, inclusion over competition, and real‑world impact over prestige. If you’re looking for a career that matters, where you can belong, grow, and help shape what’s next, you’ll find your place at UC.

About the role:

Are you passionate about customer service and student experience?

Our Faculty of Health, with the largest student cohort, is recruiting for a highly organised and student-focused Education Advisor to join our busy Education Team. Working closely with the Education team and academic staff, this position ensures course and program information is accurate, accessible, and aligned with university standards. This position is central to enhancing the student experience by supporting students from admission through to graduation while contributing to initiatives that improve student retention and success.

Key responsibilities include:

• Customer Service, respond to enquiries from prospective students, current students, and alumni via CRM, email, phone, and in person
• Manage a portfolio of student and course administration activities, including Admissions, Course progression and completion, study plans and Academic integrity
• Coordinate faculty participation in events such as Open Days, Welcome Weeks, and recruitment activities
• Build strong working relationships with academic staff, coordinators, and university stakeholders
• Resolve issues collaboratively and contribute to continuous improvement
• Deliver administrative assistance to the Senior Education Coordinators and Education Manager

About you:

To be considered for this role, you will have:

• A passion for supporting student success
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Experience in student administration, higher education, or a related field will be advantageous (but not essential)
• Ability to interpret policies and apply them in a practical, student-centred way
• Confidence managing multiple priorities and working collaboratively across teams
• A commitment to delivering high-quality service and improving the student experience