"Electronic Resources Access Coordinator"

Stanford University Libraries is seeking a full-time Electronic Resources Access Coordinator to join the Acquisitions Department. The Libraries values are rooted in a commitment of mutual respect, the idea that every member of the staff has something to contribute, and that learning is constant. We seek a team member who is ready to share their skills and perspectives.

About Stanford University Libraries:

Stanford University Libraries is a network of over 15 libraries with over 400 employees. We are committed to fueling the teaching, learning and research across Stanford by acquiring, stewarding, and making available a robust collection, currently in excess of 12 million items. Everyone in the organization plays a vital role in fulfilling that objective. Our dedication to discoverability and information management also has us engaged in dynamic global partnerships. We are constantly building and strengthening our organization, and we recognize striving for excellence is a marathon and not a sprint. We are constantly trying to strike the right pace, and admit there are times when we find ourselves at a fast jog. While we hope to always find candidates who fit within our organization, what we truly seek is someone who will add to our culture, our profession as well as the greater academic arena. We are invested in the success of our teams and the individuals who represent Stanford University Libraries.

About the Position:

As a member of the Electronic Resources Unit, the Electronic Resources Access Coordinator supports the full life cycle of Stanford University Libraries’ licensed electronic resources, with a strong focus on access, discoverability, and technical problem resolution. The Coordinator works closely with Electronic Resources and Ordering staff, Metadata librarians, bibliographers, campus IT, and external vendors to ensure reliable access, availability, and accurate representation of electronic content in library discovery and delivery systems. This role requires strong analytical skills, technical aptitude, and the ability to work both independently and collaboratively in an environment shaped by rapidly evolving technologies, platforms, and systems.

Core Duties*:

Technical Troubleshooting and Problem Resolution

• Troubleshoots and resolves complex technical issues reported by Stanford faculty, students, and staff.
• Proactively identifies and resolves missing content, broken links, platform issues, access discrepancies, and proxy- and SSO-related problems during both initial activation and ongoing maintenance.
• Works with vendors, publishers, service providers, Digital Library Systems and Services department, and campus IT to diagnose and resolve complex authentication and access issues.
• Investigates vendor reports of excessive downloading or other security concerns and collaborates with content providers, University IT, and patrons to resolve issues.

Systems and Platforms Support and Maintenance

• Serves as a technical administrator for platforms hosting content acquired by Stanford University Libraries; sets up and maintains administrative accounts for electronic resource platforms and vendor databases.
• Manages and updates institutional IP address ranges in vendor and publisher platforms to ensure seamless IP-based access.
• Maintains and supports user-facing systems and technologies that enable off-campus access (e.g., EZproxy, Lean Library, SearchWorks configurations); works with technology providers to resolve complex issues.
• Collaborates with University IT and content providers on the implementation and ongoing maintenance of SSO integrations.

Holdings Management and Discovery Support and Coordination

• Manages the full access lifecycle for licensed electronic resources, including activation, maintenance, and deactivation for new acquisitions, renewals, and cancellations.
• Maintains electronic holdings data across library systems, discovery tools, knowledge base, and vendor platforms; analyzes entitlement lists, license terms, and vendor documentation to support accurate activation, visibility, and maintenance decisions.
• Coordinates with the Metadata Department and bibliographers to ensure accurate description and optimal discoverability of e-journals, databases, datasets, e-books, and other electronic formats.
• Initiates and supports metadata package loading by reviewing order and licensing information, determining appropriate metadata sources, and communicating requirements to Metadata librarians.
• Proactively audits e-book packages to verify metadata accuracy and content availability; troubleshoots and claims missing records or content.
• Independently and in collaboration with the Electronic Resources Librarian, makes access decisions for resources that fall outside standard access models.

Communication and Collaboration

• Corresponds with vendors, publishers, and service providers regarding activation, access, and technical issues.
• Communicates regularly with Collections, Acquisitions, Metadata, and other library staff throughout the activation and maintenance process.
• Runs reports and analyzes holdings, license, and usage data to respond to internal inquiries and support decision-making.

Training, Documentation, and Process Improvement

• Trains and supports library staff in technical troubleshooting, electronic resource tracking, activation, and access-related workflows.
• Creates and maintains documentation, guidelines, and troubleshooting procedures related to electronic resource access.
• Analyzes existing workflows and recommends process improvements to increase efficiency, consistency, and service quality.

* - Other duties may also be assigned

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

MINIMUM REQUIREMENTS

Education and Experience:

• Bachelor’s degree plus one or more years of experience in an academic library, or equivalent combination of education and relevant experience.

Minimum Knowledge, Skills and Abilities:

• Excellent analytical and problem-solving skills
• Strong commitment to quality customer service
• Ability to work independently and prioritize and manage complex, concurrent issues
• Strong technical aptitude and attention to detail
• Effective written and verbal communication skills
• Ability to apply judgment in choosing procedures and evaluating alternatives
• Adaptability in a rapidly changing technical environment

Other Relevant Knowledge, Skills, and Abilities May Include:

• Experience with linking technologies and knowledgebases, particularly EBSCO Holdings Management and Full Text Finder
• Experience using Electronic Resources and Acquisitions components of a Library Services Platform, particularly FOLIO

Physical Requirements:

• Constantly sit, perform desk-based computer tasks.
• Frequently twist/bend/stoop/squat, grasp lightly/fine manipulation, grasp forcefully, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.
• Occasionally stand/walk, reach/work above shoulders, writing by hand.
• Rarely use a telephone, kneel/crawl, climb (ladders, scaffolds, or other), operate hand controls.
• Must be able to push and maneuver a fully-loaded cart weighing up to 650 pounds that requires an initial push force up to 70 pounds.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Working Conditions:

• May work in confined spaces and at heights 4-10 feet; be exposed to dust and mold.

Work Standards:

• Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

The expected pay range for this position is $37.84 to $46.06 per hour. Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.