Embedded College Specialist - CAS

Department: Academic Engagement & IT Governance

Position Summary:

The primary location of this position is the Cullowhee, NC campus.

The Embedded College Specialist for the College of Arts & Sciences (CAS) serves as the primary administrator for the technical and operational deployment and administration of various systems related to the work of the CAS. This position serves as a technical lead for incidents, service requests, changes requests, and problems within CAS and collaborates with other Division of Information Technology (DoIT) staff to ensure seamless support for CAS faculty and staff. The position also provides primary consultation and business relationship management functions between the CAS, DoIT, and vendors.

The position works with a wide range of clientele within the CAS and partners with the CAS Dean to assess business objectives and help define users needs. The position ensures technology is appropriately installed or configured and integrates with various technologies in classrooms and teaching labs to assist CAS with maintaining relevance and meet accreditation needs as it relates to technology and support standards. This position assists in communicating and translating DoIT security standards, DoIT policy, and best practices on behalf of the DoIT.

Additional responsibilities include working with other the primary administrators on planning, implementation, and release roadmaps, exploring and planning future system uses, analysis of new features and rollouts, and general strategic planning in collaboration with the DoIT and the CAS. Position is regularly engaged in projects and professional development activities.

Knowledge, Skills, and Abilities Required for this position:

Minimum Qualifications:

Must be eligible to work in the United States without the need for employment sponsorship.

• Bachelors degree and 1-2 years experience with the following:
  • Administering and supporting Linux and Windows systems/environments.
  • Working with networking principles.
• Demonstrated business relationship management skills.
• Demonstrated analytical skills in identifying and resolving technical problems and setting direction.
• Excellent oral, written, and interpersonal communications skills, including the ability to explain technical concepts to non-technical clients.
• Demonstrated excellence in customer service skills.
• Confidence in managing multiple simultaneous initiatives with minimal supervision and sound judgment.
• Ability to work effectively in a fast-paced, highly dynamic, team environment.
• Demonstrated intellectual curiosity in the application of technology in the areas of teaching and learning.
• Strong attention to detail

Preferred Qualifications:

• Bachelors degree in an IT field
• 3+ years of progressively responsible experience administering and supporting Linux and Windows systems/ environments.
• Experience with virtual server environments and software implementations
• Experience with GitHub Classroom administration
• Experience with ESRI/Arc Administration
• 1+ year high-level programming experience (Python, C#, JavaScript, etc.)
• 1+ year of experience supporting classroom technology and AV systems.
• 2+ years of experience supporting the latest Apple, Microsoft, Linux software applications and operating systems.
• Experience with project management principles and documentation
• Experience working in a Higher Ed Environment

Position Type: Permanent Full-Time

Special Instructions to Applicants:

Applicants must apply online in order to be considered. Hard copy materials will not be accepted. Review of applications will begin immediately and will continue until a candidate has been selected.

Please provide a cover letter, resume, and complete contact information at least three recent professional references.

For questions or additional information, please contact Sara Smith (sdsmith@wcu.edu).