Employee Relations Specialist (Human Resources Coordinator)

Department Information

IU Human Resources supports the broader Indiana University academic and research mission, through a wide variety of strategic and operational functions related to recruiting, retaining, and developing a varied employee workforce.

IU Human Resources provides university-wide services with the explicit recognition of the following customers: executives, managers, employees, and federal and state agencies. Services are intended to be provided in a partnership-environment; simultaneously accommodating fiscal realities and maintaining a commitment to quality and integrity.

Job Summary

Department-Specific Responsibilities

• Acts as first point of contact for the Employee and Labor Relations Center Of Expertise (COE).
• Receives calls, emails and as applicable, walk-in visits form employees, which may include requests of a critical nature.
• Monitors and responds to basic inquiries through Salesforce, Employee Relations email, and other avenues, and as needed, partners with or refers situations to applicable consultant or manager to respond to more advanced inquires.
• Assists in scheduling a variety of Employee Relations-related meetings /events.
• Coordinates data entry and tracking of grievances, employee files, and other related items.
• Assists with background check adjudication through the HireRight system and assists in reviewing position data to determine applicable Programs Involving Children (PIC) status.
• Answers inquiries and clarifies processes and policies for employees and units.

General Responsibilities

• Coordinates, processes, verifies, and maintains academic and/or staff HR related work, which may include but not limited to: recruitment, training, benefits, employee relations, tenure, performance evaluations, classifications, I-9s and employee leaves of absence.
• Researches and analyzes academic and/or staff HR related topics to help assist in resolving issues and/or creating solutions.
• Creates, compiles, prepares, and analyzes reports and documents for academic and/or staff HR related activities.
• Performs and may coordinate data entry for processing transactions and maintaining and keeping information current for candidates, employees and/or retirees on a variety of academic and/or staff HR issues.
• Provides administrative and related support to other academic and/or staff HR staff.
• Supports and maintains academic and/or staff HR programs and events; maintains up-to-date records of actions, decisions, and time frames.
• Maintains high standards of confidentiality of all employee records and documents.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 3 years of HR related experience plus advanced experience with Microsoft Office Suite products.

SKILLS

Required

• Demonstrates customer service skills.
• Effective interpersonal skills.
• Ability to simultaneously handle multiple priorities.
• Friendly and service-oriented.
• Highly thorough and dependable.
• Demonstrates written communication skills.
• Experience utilizing Human Resource Information Systems (HRIS).
• Ability to work on multiple projects simultaneously, prioritize conflicting assignments and maintain focus on project completion.