Posting Details
Position Information
Position Title
Employer Engagement Manager
Position Type
Regular
Job Number
SA91724
Full or Part Time
full-time 40 hours weekly
Fair Labor Standard Act Classification
Exempt
Anticipated Pay Range
$70,500 - $73,000
Pay Range Information
Chapman University is required to provide a reasonable estimate of
the compensation range for this position. This range takes into
account a variety of factors that are considered in making
compensation decisions, including experience, skills, knowledge,
abilities, education, licensure and certifications, and other
business and organizational needs. Salary offers are determined
based on the final candidate’s qualifications and experience, as
well as internal equity and other internal factors. The anticipated
pay range is not a promise of a particular wage.
Position Summary Information
Job Description Summary
Under the supervision of the Assistant Director of Employer
Engagement (Assistant Director), this position will serve as a part
of the Employer Engagement team in creating a comprehensive, highly
service-oriented functional area of the Career and Professional
Development ( CPD ) Office. The Employer Engagement Manager
(Manager) is responsible for developing and maintaining effective
relationships with local, regional, national, and global employers
to increase recruiting opportunities for all Chapman students and
alumni. In collaboration with the Assistant Director, this role
will support the hiring needs of employers, alumni, parents, and
other stakeholders by maintaining exceptional customer service
designed to enhance their relationship with the university and
promote the strengths of Chapman students and alumni. This position
will support the planning and execution of the university’s central
recruiting programs, including career fairs, on-campus interviews,
information sessions, site visits, and the Premier Employer Partner
Program, as well as managing the posting of employment and
internship opportunities on the CPD’s job portals.
To foster alumni engagement with current students to support their
professional development, the Manager will execute the day-to-day
administration and oversight of The Panther Network, including the
biannual mentorship program.
Responsibilities
EMPLOYER ENGAGEMENT
Engagement and Recruiting Programs
- Under the guidance of the Assistant Director, strategically
manage the university’s central recruiting programs.
Meet goals set by the CPD leadership for increasing the quality
and quantity of employer engagement with Chapman candidates over
time, through industry and employer research, outreach/touchpoints,
and other targeted milestones tracked through the Employer
Relationship Manager ( ERM ) system.
Oversee the administration of various recruiting programs,
including career fairs, networking nights, information sessions,
on-campus interviews, tablings, coffee chats, employer site visits,
etc. to support the hiring needs of employers and promote Chapman
students and alumni.
Manage event registrations, interview schedules, and
information sessions for employers in Handshake.
Conduct internship and post-graduation job development and
employer outreach to expand the number of internship and
post-graduation opportunities for students.
Stay up to date on local, state, national, and global industry
and employment trends.
Outreach and Relationship Management
- Based on industry research and employment trends, establish new
employer contacts (including alumni and parents) and strengthen
current employer contacts through outreach activities, such as cold
calls, email marketing campaigns, virtual meetings, employer
visits, etc. and execute the CPD’s Strategic Employer Engagement
Plan.
- Manage employer engagement efforts by attending and
participating in employer meetings and networking at appropriate
professional organization events, chambers of commerce activities,
etc.
- Travel to and attend employer meetings, professional
association meetings, employer site visits, and other off-campus
events as required, including independently driving to such
locations.
- Work with the Marketing and Communications Manager on email
marketing campaigns to new and existing employers to meet CPD
goals.
- Promote the establishment and nurturing of on-going and
productive relationships with industry leaders and corporate
recruiters to increase employment opportunities for students and
alumni.
- Work with the Assistant Director to identify appropriate
contacts for the Career Education team and other campus partners by
providing employers/contacts for career-related workshops and
panels.
Employer Engagement Operations
- Support the day-to-day operations of the Employer Engagement
team to provide excellent customer service experience for all
employers, students, alumni, faculty, and other key stakeholders of
the university.
- Collect data on engagement efforts and results through the ERM
and adhere to a Standard Operating Procedure ( SOP ), including
tracking and quantifying employer touch points (meetings, site
visits, emails, phone calls, etc.) in accordance with the CPD’s
KPIs.
- Train and supervise student workers to input employer
engagement and event information into the ERM and Handshake and
comply with any SOP .
- Supervise student workers in facilitating information sessions
and on-campus interviews, as well as following protocols for
flagging employers and job postings that do not comply with CPD
policies.
- Work with the Assistant Director of Administration and Career
Resources on the collection of event participation fees, creation
or maintenance of online payment portals, reimbursement processing,
etc.
The Panther Network
- Serve as the primary departmental contact and project manager
for The Panther Network, including overseeing the mentoring
programs.
- Create and implement new content for The Panther Network’s
digital resources, including pathways, newsletters, and system
emails.
- Under the guidance of the Assistant Director, plan and conduct
workshops and create videos to advise students and campus partners
about the platform’s features.
- Maintain and update the mentoring program orientation, manual,
guidelines, and promotional materials.
- Work with the Data and Systems Analyst to maintain database
administration and reports for purposes of tracking activity and
engagement through the platform to meet CPD goals.
- Partner with campus stakeholders and implement new strategies
to increase engagement in the mentorship program and drive overall
usage of The Panther Network in partnership with the Marketing and
Communications Manager.
- Collaborate with the Alumni Engagement team on The Panther
Network, including the mentoring program participation from
alumni.
Handshake Platform and ERM Oversight
- Serve as Handshake’s primary point of contact on the Employer
Engagement team and liaise with Handshake Customer Support as
needed to resolve issues and request/implement new features.
- Track employer engagement (e.g., on-campus recruiting and other
programs) in Handshake and in the ERM . Oversee employer data
tracking and reporting within Handshake and the ERM .
- Oversee the approval of Handshake employers and jobs, while
resolving any fraudulent employer or job posting issues by closing
their Handshake account or posting and communicating with affected
students with immediacy.
- Manage the job portal, encourage employer registration, and
train employer partners on how to navigate the job portal and
utilize various recruiting tools.
Required Qualifications
- Bachelor’s degree required.
- Valid Driver’s License
- 2-3 years of full-time professional experience, with a
preference for experience in administration, recruiting, sales,
development coordinator, or employer engagement in an academic,
corporate, or related setting.
- A high level of professionalism and excellent customer service
skills, including responsiveness to any inquiries from employers,
students, alumni, and campus partners.
- Strong communication and interpersonal skills to relate to,
network, and communicate effectively with a variety of
constituents.
- Strong oral, written, and quantitative and culturally competent
communication skills, including excellent use of grammar and proven
ability to prepare, edit, and proofread documents and
correspondence.
- Strong organizational skills, detail-oriented, and ability to
remain flexible to changing business needs and priorities.
- Proven ability to manage several different projects
simultaneously and under time pressure.
- Ability to formulate and communicate policies and procedures
for recruiting and internship programs.
- Technical skills to learn and use enterprise systems and
departmental applications related to the position, such as
Handshake and PeopleGrove.
- Analytical skills to identify and research information, analyze
and resolve problems, assess alternatives and escalate concerns
when needed.
- Ability to demonstrate initiative in timely completing tasks,
anticipate future needs, and work well in a team.
- Aptitude to understand and consistently ensure compliance with
university policies, state and federal rules and regulations,
including FERPA and data privacy and security regulations.
- Ability to use sound judgment, tact, and diplomacy and to
maintain confidentiality at all times.
- Ability to work early mornings, evenings, and weekends and
travel, as needed, to support the work of Chapman and the CPD
.
Desired Qualifications
- Master’s degree preferred.
- History of building partnerships with corporate leaders, hiring
managers, and human resource professionals and maintaining strong
client relationships to develop and expand employment opportunities
for students.
- Proficiency in CRM / ERM systems (Salesforce preferred), SaaS
platforms, and Microsoft Suite.
- Prior experience supervising, training, or delegating work to
student workers.
Special Instructions to Applicants
At Chapman University, we believe collaboration thrives through
in-person engagement. This position is fully on campus, and
employees work alongside colleagues, faculty, students, and staff
each day to support our vibrant university community.
Chapman University is an equal opportunity employer that provides
equal employment opportunities to all individuals, regardless of
their protected characteristics. All qualified applicants and
employees are encouraged to apply and will receive consideration
for employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, gender expression, national
origin, ancestry, citizenship status, physical disability, mental
disability, medical condition, military and veteran status, marital
status, pregnancy, genetic information or any other characteristic
protected by state or federal law.
Applicants for Staff and Administrator positions must be currently
authorized to work in the United States on a full-time basis.
The offer of employment is contingent upon satisfactory completion
and outcomes of a criminal background screening and returning to
the Office of Human Resources a signed original acceptance of the
Chapman University Agreement to Arbitrate.
Minimum Number of References
Maximum Number of References
Pre-screening Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter
Optional Documents
