"Endpoint Lifecycle and Asset Specialist"

Job Details

Job ID: 292676

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Responsible for managing the full lifecycle of endpoint devices and audio-visual systems across the university. Ensures accurate IT asset tracking, proactive inventory planning, and timely deployment of technology equipment to support faculty, staff, students, and new hires. Collaborates with IT operations, vendors, and support teams to maintain compliance, optimize asset utilization, and deliver high-quality service experiences.

Responsibilities

KEY RESPONSIBILITIES:

1. Develops and maintains reports on device lifecycle status, out-of-support equipment, and asset compliance
2. Provides leadership with actionable insights using advanced Excel reporting and data analysis
3. Ensure end-of-life processing meets institutional and regulatory requirements
4. Forecasts inventory needs and monitors stock levels to support onboarding and role transitions
5. Tracks equipment orders and deliveries to ensure timely deployment
6. Reviews and approves IT purchase requests for alignment with standards and lifecycle policies
7. Builds vendor relationships to support quoting, ordering, and delivery coordination
8. Leads annual lifecycle replacement planning for faculty, staff, student labs, and executive computing
9. Partners with University Information Technology Service teams to define and maintain endpoint standards and lifecycle governance
10. Coordinates with Field Support and AV/Desktop Engineering teams to ensure proper asset documentation and surplus processing
11. Communicates with stakeholders regarding asset requests, delivery timelines, and lifecycle schedules
12. Supports onboarding processes by ensuring devices are ready for new hires on day one
13. Collaborates on special projects related to provisioning and lifecycle optimization

Required Qualifications

Educational Requirements
High school diploma or equivalent

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Three (3) years of related work experience

Preferred Qualifications

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience managing IT assets in higher education or large enterprise environments
Background in supply chain, procurement, or lifecycle planning for technology assets
Exposure to ITIL frameworks and asset governance practices

Knowledge, Skills, & Abilities

ABILITIES
Able to handle multiple priorities, tasks, or projects at one time, meeting assigned deadlines in a fast-paced environment

KNOWLEDGE
Familiarity with IT service management (ITSM) and asset tracking systems such as ServiceNow, SCCM, Jamf, or Intune
Effective verbal and written communication across technical and non-technical audiences
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, asset management platforms (e.g., ServiceNow, SCCM, Jamf, Intune))
Proactive problem-solving and independent decision-making
Customer-focused mindset with a commitment to service excellence
Strong phone and e-mail etiquette

SKILLS
Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, time management, project management, and presentation skills
Strong analytical skills with the ability to interpret and communicate data trends
Strong attention to detail and follow-up skills