Job Summary
This position performs specialized duties in the provision of assistance to students and potential students with Enrollment Services processes related to Admissions, Financial Aid, and Registrar.
A complete application must include:
- Cover letter
- Resume
- List of three professional references: please include full name, job title, organization, phone number and email address, a brief description of relationship with reference. Include current and/or past employer.
Review of applications will begin on July 16, 2026. The position will remain open until filled.
Minimum hourly rate is $18.03.
Responsibilities
Provides specialized assistance to students - 65%
- Assists all escalations for enrollment related assistance for potential students, current students, and community members.
- Provides information and assistance on matters related to admissions, financial aid, and student records.
- Assists customers in completing financial aid documents.
- Assists customers in completing admissions applications.
- Assists customers with transcript orders and graduation applications.
- Assists customers with petitions for residency, tuition classification, and tuition waivers.
- Provides information on transfer credits.
- Advises students on financial aid processes and regulations.
- Advises students on admission and readmission processes and regulations.
- Advises students on records processes and regulations related to graduation, transfer equivalency, and residency
Receives & responds to referrals & emails from Financial Aid, Registrar's Office, and Admissions. - 20%
- Receives and evaluates referred customers.
- Receives and responds to escalations referred to campus from the call center.
- Receives and responds to all emails received by Admissions, Financial Aid, and Registrar email accounts.
- Provides student information and assistance based on each student's requirements.
- Resolves student related enrollment issues.
- Escalates student related enrollment issues as needed.
Performs a variety of related duties. - 15%
- Visits high schools to assist with FAFSA completion.
- Visits high schools to assist with Apply to College days.
- Attends outreach events like Preview Day and other institutional outreach events.
- Provides additional support for Enrollment Services on Orientation Days.
- Creates and presents presentations on Enrollment Services areas (Financial Aid, Admissions, Registrar) for Perspective classes and students and Parents at Orientation.
- Provides back up coverage for the Enrollment Assistant in the Office of Enrollment Services.
- Tracks and updates submitted documents.
Required Qualifications
Educational Requirements
Associates degree required, or equivalent combination of education and/or related work experience.
Required Experience
One year of related experience required.
Preferred Qualifications
Preferred Educational Qualifications
Baccalaureate degree
Bilingual preferred.
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