Position Summary

Reporting to the Director of Financial Aid, the Enrollment Assistant – Financial Aid provides customer service and support for a variety of functions within the financial aid office at Southern University at Shreveport, Louisiana (SUSLA). The Enrollment Assistant – Financial Aid will serve as the first point of contact for the financial aid office. The candidate will be responsible for responding to questions and providing accurate information in a timely manner. The candidate must demonstrate…

integrity, ethical behavior, and a high level of confidentiality. The Enrollment Assistant – Financial Aid is a part-time position. The candidate must demonstrate the ability to focus on a variety of tasks, must be organized, be able to set priorities, manage multiple projects, and meet deadlines.

Responsibilities

Advise students on the financial aid process by providing current information using exemplary customer service through phone, email, Banners system and in person.
Responding to all inquiries with 24 hours
Professionally greet all visitors and provide general assistance information to students inquiring about admissions, financial aid, and registration.
Answer, make, and follow-up to all telephone calls.
Complete institutional forms, including but not limited to Purchase Requisitions, Travel Requests, etc., as required
Retrieve and distribute mail.
Perform other duties as requested by the Director of Financial Aid and Scholarships
Other duties as assigned.

Required Education & Experience

High school graduate or equivalent.
Minimum of one year of relevant work experience.
Computer and data entry skills required.
Excellent customer service and interpersonal skills.
Ability to work individually and in a team environment.
Must be dependable.
Ability to work with diverse groups.
Organizational and time management skills desired.
Knowledge of Microsoft Office, Internet, Banner software or the ability to learn.

Preferred Qualifications

Two years of office experience in a higher education
Specific knowledge or experience in postsecondary educational assistance processes such as financial aid, registration, and admissions

Compensation: $23,400

Type: Full-time

Application Deadline: Review of applications begins September 14, 2026 and continues until position is filled.

The application can be filled out online at SUSLA's Application for Employment. Note: If you are an internal candidate, please fill out the Internal Employment Application.

Please attach cover letter, resume, transcript(s), and three references to application.

Criminal background check and reference verification is required.

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Enrollment Assistant - Financial Aid

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Shreveport, LA

Position Summary

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