Enrollment Management Operations Assistant

This is a 30 hour per week, ten-month position from mid-August to mid-June.

This role will execute operational procedures used by Enrollment Management within the Slate customer relationship management (CRM) system.

Responsibilities

Operational Support and Data Processing

• Run daily operational queries; follow operational procedures to update applicant records based upon query results.
• Resolve data update requests from Admissions team members.
• Assist with import and exports of data into/out of the Admissions CRM.
• Assist with setup of events in Admissions CRM.
• Print and mail decision letters and other Admissions mailings.
• Develop and update documentation of operational procedures and training materials as assigned.
• Additional basic administrative functions.

General Functions

• Exercise discretion in making judgements with regard to the optimal approach and solution in all aspects of the role.
• Demonstrate sound decision making in all aspects of the role.
• Provide guidance to stakeholders on use of the CRM; act as subject matter expert for operational processes.
• Cross-train team members to ensure ongoing continuity of operational support.
• Demonstrate strong understanding of Enrollment Management objectives, goals, and business practices.
• Expected to comply with all applicable College, Federal, State, local and associational laws, rules and regulations
• As a representative of the College, expected to comport oneself in a professional manner, both on and off campus.
• Participate in significant campus activities including Welcome Weekend, True Blue Weekend, and Commencement Weekend
• Perform other projects as necessary.

Qualifications

Minimum requirements for this position are a Bachelor’s Degree from an accredited college or university. At least one year of experience supporting a CRM system and working with a student information system is preferred.

• Experience working with relational databases preferred
• Working knowledge of Microsoft Word and Power Point, Google Mail, Google Docs, Google Sheets
• Advanced knowledge of Microsoft Excel, including knowledge of pivot tables, v-lookup, formulas.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Adaptability - Ability to adapt to change in the workplace.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Decision Making - Ability to make critical decisions while following College procedures.
• Judgment - The ability to formulate a sound decision using the available information.
• Independence - The ability to perform responsibilities efficiently and effectively with minimal supervision.
• Presentation Skills - Ability to effectively present information in-person or virtually.
• Relationship Building - Ability to effectively build relationships with internal and external stakeholders.
• Tolerance - Ability to work successfully with a variety of people without making judgments.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Proficient use of web-based technologies, including CRM management and student information systems.
• High attention to detail.
• Excellent organizational skills and time management skills.

Wage Range- $19.00 - $22.00

Hartwick operates as a community of learners where there is a very real sense of belonging and connection. By joining Hartwick, you become part of a group of people who work together, share in our successes, and celebrate our accomplishments. All positions at Hartwick contribute to the education and development of students with the opportunity to see the impact on future leaders—what you do at Hartwick really matters.

An independent, residential liberal arts college enrolling approximately 1,100 full-time undergraduates, The College features a general education curriculum designed to give every student a flexible, individualized learning experience that integrates coursework, co-curricular activities, and work experience to cultivate their distinctive strengths and prepare them for the future.

Our beautiful 425-acre campus is located in the scenic Susquehanna River valley in Oneonta, New York—a charming town near the northern foothills of the Catskill Mountains. Hartwick offers health benefits to domestic partners of employees, flexible scheduling, opportunities to engage in athletic and cultural events (concerts, exhibits, and lectures) and tuition benefits for eligible employees and their dependents.

Hartwick College prohibits discrimination on the basis of sexual orientation/preference and gender identity/expression and is an Equal Opportunity Employer, committed to broadening “the understanding, awareness, and appreciation of diversity among all members of the Hartwick community.” Women, minorities, and other underrepresented groups are especially encouraged to apply.

Hartwick College is committed to providing a safe and secure educational and employment environment. Employment at Hartwick College is therefore contingent upon a successful background check on every new employee. Candidates to whom an offer of employment is made will be required to sign a Release of Information Form authorizing the College to conduct a thorough background check.

Hartwick College is committed to a diverse candidate pool, values an inclusive workforce and workplace environment, and wishes to minimize or eliminate the impact of implicit bias during the search and hiring process.

All applicants are asked to submit the following materials with their online applications:

• A cover letter;
• A resume; and
• The names and contact information for three references, with annotation regarding how the reference is related to you and your work (at least one of your references must be from a current and/or previous supervisor).

Review of applications will continue until the position is filled.