Enrollment Services Representative

Job Details

Enrollment Services Representative
Job ID: 297598
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

Enrollment Services

Job Summary

The Enrollment Services Representative assists students and University constituents with enrollment-related needs as it pertains to Financial Aid, Student Accounts, Registrar functions, and Admissions functions (Undergraduate and Graduate) as well as other general inquiries using excellent customer service in the university's first-stop enrollment services department.

Responsibilities

• Provide direct customer assistance to prospective and current students and their supporters with enrollment processes primarily in Financial Aid, Registrar, Bursar, and Admissions departments
• Face-to-Face Center: Assist students and university constituents who come to the first-stop Enrollment Services Department
• Understand current Admissions, Financial Aid, Registrar, Bursar policies and procedures and how they impact student enrollment processes
• Provide excellent customer service consistently and professionally
• Maintains confidentiality of student records in compliance with the Family Education/Rights and Privacy Act (FERPA)
• Conduct outreach to students assisting with enrollment requirements (phone, emails, tickets, etc.)

Required Qualifications

Educational Requirements

• High school diploma or equivalent

Required Experience

• One (1) or more years of related work experience

Preferred Qualifications

Additional Preferred Qualifications

• Knowledge of complex student information systems used in higher education (Banner, Xtender, etc.)

Preferred Educational Qualifications

• Bachelor's Degree

Preferred Experience

• One (1) or more years of previous office experience
• Experience in a high-volume, first-stop integrated student services office (ex. Enrollment Services Center) or high-volume call center

Proposed Salary

$20.67 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Ability to support various constituencies served by the University
• Proficiency with computer and Microsoft Office applications software including word processing, spreadsheets, and databases
• Demonstrated commitment to student service and success and ability to provide service for individuals as well as groups
• Demonstrated commitment to customer service centered work ethic

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills

Apply Before Date

May 4, 2026

Application review may begin as early as April 27, 2026.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation
• Work generally performed in an office environment
• Workweek may occasionally extend beyond 40 hours
• Travel may be required
• May be required to maneuver items weighing up to 25 pounds with or without reasonable accommodation
• Stand, bend, walk and lift as needed throughout the day