Student Services Specialist (Admissions and Records) - Norco College

How to Apply

Application Deadline: Interested candidates must apply by the deadline listed below by 8:00 p.m., Pacific Standard Time. 05/04/26

Position Title: Student Services Specialist (Admissions and Records) - Norco College

Job listing number

Department: Admissions & Records (N)

Position Type: Support Staff (Classified / Confidential)

Student Position Type

Student Employment Location/Department

College/Campus: Norco

Physical location of the position: Norco

If off-site, please specify location.

Employment Type: Full-Time

If Part-Time, indicate the number of hours per week

Position Length: 12-month

Salary Range: Grade J

Salary Amount: $5,977 - $7,281

Salary Type: Monthly

Is this position categorically (grant) funded? Yes

If categorically (grant) funded, date funded through: June 30, 2027, with the possibility of extension pending funding.

Department Specific Needs:

Job Description

BASIC FUNCTION

Provides technical support in the audit, review, and processing of student applications within the Admissions and Records Department; areas of responsibility include, but are not limited to, documents related to instructor-initiated requests, enrollment, financial aid, student petitions, student activities, counseling, residency requirements, and transcripts; and maintains registration and student records.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

CLASS CHARACTERISTICS

This classification is responsible for independently performing technical duties in the review, evaluation, and processing of student applications for admission to the District, eligibility/enrollment in classes and programs, and related opportunities/actions. Employees at this level exercise judgement and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department.

Education and Experience:

An associate's degree and two (2) years of experience in reviewing, processing, and maintaining data; or an equivalent combination of education, training, and/or experience.

Knowledge of:

1. Methods and techniques of reviewing, evaluating, and assessing form and application data for completeness.
2. Application processing policies and procedures.
3. Methods and techniques of conducting research.
4. Business mathematics.
5. Methods and techniques of preparing routine correspondence.

Ability to:

1. Perform a diverse range of tasks in the intake, review, assessment, and processing of student records.
2. Work with students and departments to resolve record discrepancies.
3. Evaluate records and billing requests from students and determine appropriate course of action.
4. Apply applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
5. Maintain and update records within multiple automated systems.
6. Review and evaluate student eligibility status for various programs.
7. Prepare and submit student billing statements and refunds.
8. Prepare and maintain admissions and records documents consistent with mandated requirements.
9. Generate and distribute systems reports.
10. Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
11. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
12. Exercise independent judgment within general policy and procedural guidelines.
13. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
14. Communicate effectively in the course of performing work tasks.
15. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
16. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socio-economic, disability, and ethnic backgrounds of students, staff, and the community.
17. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Licenses and Certifications:

None.

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification primarily works in an office and standing in and walking between work areas is occasionally required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

The essential functions of this classification must be performed by the incumbents with or without reasonable accommodations.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset individuals in interpreting and enforcing departmental policies and procedures.

EXAMPLES OF TYPICAL JOB FUNCTIONS

1. Provides information and technical assistance to students, staff, and the community on state and local policies and regulations as they relate to application, admission, registration, student refunds, cashiering, financial aid, and transcripts.
2. Facilitates the registration preparation/process including forms and materials inventory, online computer report requests, identification cards, and parking permits; makes arrangements with Auxiliary Business Services for cashiering operations.
3. Audits applications, attendance records, census forms, student grades, and other documents to ensure adherence to policies and procedures; works with academic departments, faculty, and Information Services to research and resolve discrepancies in records; determines whether students meet residency requirements in accordance with District and state policy, and processes applications accordingly; downloads, imports, and moves-to-student admissions applications into the student information system (SIS).
4. Fulfills standard and expedited transcript orders; coordinates with other departments to obtain needed information; does daily assembly batching and distribution; facilitates, tracks, and processes student certification requests and enrollment verification requests; may process student subpoena records requests.
5. Researches and processes student and instructor-initiated requests to include grade change forms, course repetitions, incomplete grade contracts, and related matters; and posts updates to student records.
6. Maintains student files, including implementing procedures pertaining to the retention of student records; analyzes and corrects student record data; enters data into multiple screens within an automated system to process paperwork submitted by students, staff, and others; processes applications and registration for special programs and special needs groups; and scans records and files.
7. Investigates and resolves student complaints and recommends solutions; refers students to other District or community resources depending on the student's situation.
8. Updates the Admissions and Records Timeline, Information Guide, and other Admissions and Records publications; creates and develops informational brochures and flyers; provides specialized information and technical assistance to students and the public during special programs presentations, orientations, and/or workshops.
9. Monitors and ensures timely collection of attendance and registration data and grades from instructional staff; advises and orients instructional, financial services, and counseling staff regarding Admissions and Records policies and procedures.
10. Initiates and creates student fees billing statements for submission to internal and external agencies; sets up billing and payments for students within specific law enforcement and related government or military programs.
11. Works with other District departments for reconciling student accounts and facilitating the automatic administrative student withdrawal process for non-payment of enrollment fees.
12. Assists in processing student refunds; prints and sends letters to students for outstanding balances; assists in creating and updating system refund reports.
13. Assists in providing technical training and guidance on computer software applications and data submission, policies, and procedures.
14. Participates in District-provided in-service training programs.
15. Performs other related duties as assigned; specific duties not listed does not exclude them for this classification if the work is similar or related.

CONDITIONS OF EMPLOYMENT:

SALARY: Salary grades consist of nine steps. A new employee is normally placed on Step 1 of the grade. Changes in step placement take place on the first day of the first month following the anniversary date of attaining permanent classified employee status until the maximum of the grade is reached.

HOLIDAYS: There are 13 holidays observed each year. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

VACATION: Employees are granted 12 days of vacation per year through the first five years of service to the District; 15 days after completion of five continuous years of service to the District; and 22 days after completion of 10 continuous years of service to the District. This computation is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months.

SICK LEAVE: One day of sick leave for each month of service is granted. This is based on full-time, twelve-month employment. A pro-rata reduction will be made for employees working less than full-time and less than twelve months. There is no limit to the number of days of sick leave which may be accrued.

FRINGE BENEFITS: The District provides a health and welfare benefit package for employees and legal qualifying dependents. Those employees working less than full-time and less than twelve months will receive a pro-rata share of the benefit package. The dollar value of the package is a subject of negotiation between the District and the Bargaining Unit.

The work location and assignment within a job classification is determined by the District and may be subject to change.

All offers of employment will be contingent upon the availability of funds and approval by the Board of Trustees.

The Riverside Community College District (the District) fosters and maintains a work environment free from discrimination harassment or retaliation, where all persons are treated with dignity and respect. The District is a proud equal opportunity employer and does not discriminate against any person based on ethnic group identification, national origin, religion, age, gender, gender identity, gender expression, race, color, genetic information, sexual orientation, physical or mental disability, or any characteristic listed or defined in Section 11135 of the Government Code or any characteristic that is contained in the prohibition of hate crimes set forth in subdivision (1) of Section 422.6 of the California Penal Code, or any other status protected by law. The District adheres to these principles in all aspects of employment, including, recruitment, hiring, training, compensation, promotion, benefits, discipline and termination. All employees share in the responsibility for fulfilling the District's commitment to equal employment opportunity.

In addition, it is the policy of the District to provide reasonable accommodation to qualified applicants and employees. If you need assistance or an accommodation due to a disability or have inquiries regarding compliance or grievance procedures you may contact the District Compliance Officer and Title IX, Section 504/ADA Coordinator Lorraine Jones as follows:

Lorraine Jones, Ed.D., M.S.W.
District Compliance Officer and Title IX/ADA/504 Coordinator
3801 Market Street
Riverside, CA 92501
lorraine.jones@rccd.edu
951-222-8039.

Work Hours/Work Days for Classified and Hourly Positions Only: Monday - Friday 8:00am-5:00pm

Required Applicant Documents:
Resume or Curriculum Vitae
Cover Letter
Other Transcript
Other Document: Highest degree obtained

Optional Applicant Documents:
Associate or Equivalent Transcript
Bachelors or Equivalent Transcript
Masters or Equivalent Transcript

Effective Employment Date: Anticipated Start Date: July 2026

Application Deadline: 05-04-2026