"Enterprise Web Systems Analyst"

Enterprise Web Systems Analyst

Company: Villanova University

Job Location: Villanova, Pennsylvania

Category: Software Engineer/Programmer

Type: Full-Time

Posting Number: 20260066S

Location: Villanova, PA

Work Schedule: full-time/12-months

Department: 723-UTS-Web Services and Technologies

Position Summary

Why work at Villanova?

• Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2025 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum.
• Villanova's most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

This position provides support for University web-based systems including the University Digital Experience Platform (Adobe Experience Manager), University web portal, mobile application, and other key functions include organizing and preparing training documentation as required.

The Systems Analyst drives the analysis, adjustment, and restructuring of different aspects of the University's web-based systems, processes, and operational functions and works effectively with University Technology Services teams to translate needs into technical solutions. The Systems Analyst consults regularly with end users to understand and document business processes and facilitates the identification of solutions to increase user efficiency and effectiveness.

This position is responsible for working proactively with University functions to articulate and plan for technology needs, elicit and analyze both functional and technical requirements, analyze alternatives, and create and execute test plans and guide end users through UAT. This position typically serves as a liaison between IT and functional user groups. As Villanova continues to execute its cloud smart strategy, the System Analyst will have the opportunity to work with key technologies and services, including AEM, Modo Labs, Siteimprove, Web Analytics, and more.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

ESSENTIAL JOB FUNCTIONS:

• End User Support: Support University web-based systems such as the University Digital Experience Platform (Adobe Experience Manager), web portal, mobile application, and other web-based platforms. Monitor ticket queues, escalate/prioritize urgent requests and stakeholder needs, assign tickets as appropriate and ensure SLAs are followed.
• Training and Documentation: Organize and prepare training documentation and knowledge base articles as required and maintain in knowledge sharing applications. Prepare user documentation with program narratives and end user procedures both for online and printed documentation solutions. Creates Learning Management System (LMS) modules to ensure authors meet all requirements.
• Organizational Process: Establish solid understanding of University processes, business owners, and dependencies. Create documentation to reflect current processes and workflows, working across the organization to understand upstream and downstream roadblocks and impacts. Work directly with customers to transform processes and help them leverage IT solutions and resources to enable their improvement. Perform needs analysis. Proactively research common solutions, evaluate and develop options for improvement, and present recommendations regularly to leadership and business offices.
• Analysis, Design, Test, Execution: Implement strategies for gathering, reviewing, and analyzing system and data requirements. Perform requirements elicitation following best practices. Document requirements, establish scope and objectives, and determine strategy for evaluating requirements implementation in systems to achieve business goals. Translate and simplify requirements for appropriate use; perform gap analysis and requirements analysis working with the technical team. Prioritize requirements working with University partners and create conceptual prototypes and mock-ups, where appropriate. Perform requirements management and communication; apply best practices for effective communication and problem-solving. Validate requirements throughout process per plan. Use requirements to drive the design or review of test cases, process change requests. Create and execute test scripts and test plans for Unit testing, QA and UAT testing. Work with stakeholders to ensure UAT testing is performed accurately and timely.
• Measurement: Develops requirements adoption metrics and other methods of evaluating the long-term performance of the solution. Reviews and monitors the effectiveness of analysis via test results. Provides status reports.

NONESSENTIAL JOB FUNCTIONS:

• Perform other duties and assist with projects as assigned.

Minimum Qualifications

Formal Education:

• Bachelor's degree; relevant industry certifications such as IIBA Certified Business Analysis Professional (CBAP), or PMI Professional in Business Analysis Certification (PMI-PBA), plus years' experience, may be considered in lieu of degree

Work Experience:

• Minimum 3+ years of relevant experience supporting web-based CMS systems
• Minimum 2 years of relevant experience analyzing business processes and data or equivalent combination of experience, education, and certification required.
• Experience with projects involving multiple technologies and functions

Work Skills (e.g., written and verbal communication skills):

• Must be able to work independently, as well as in a collaborative, cross-functional team environment
• Supports teammates to maintain a productive, energetic, efficient and dynamic team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance and expertise, as well as to receive expert input and assistance from others to deliver the best solution and experience for the customer
• Must possess an aptitude for patience, professionalism, tactfulness, and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be poised under pressure and able to quickly defuse stressful or anxious situations.
• Possesses interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization and can speak about technology through the lens of the functional area and in terms appropriate for the audience.
• Possesses excellent organizational and technical skills to diagnose problems in an environment with constantly changing priorities.
• Demonstrated successful performance with giving presentations to both small and large audiences and coordinating and completing multiple tasks within established and changing deadlines
• Possesses business acumen coupled with technical knowledge

Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area):

• Experience developing use cases/user stories
• Experience developing test plans
• Experience with a content management system
• Experience with Google Analytics reporting
• Knowledge of information security and WCAG 2.1/digital accessibility best practices in relation to web development

Preferred Qualifications

Formal Education:

• Master's degree in a related discipline
• Relevant industry certifications such as IIBA Certified Business Analysis Professional (CBAP), or PMI Professional in Business Analysis Certification (PMI-PBA)

Work Experience:

• 5+ years of relevant experience supporting web-based CMS systems
• Experience working in Higher Ed
• Experience working with project management tools, such as Team Dynamix or Smartsheet
• Demonstrated understanding of business analyst tools and techniques; demonstrated proficiency using MS Office and process mapping tools such as Visio or LucidChart

Specific Job Knowledge (e.g., knowledge of principles and procedures related to field and area):

• Experience provisioning and creating role base workflows within a content management system
• Experience developing business cases
• Experience developing automated test scripts
• Demonstrated understanding of client relationship management, process mapping and improvement, and project management
• Demonstrated skill in applying AI-driven methods to optimize business analysis practices, improve decision-making, and support faster, higher-quality project outcomes

Physical Requirements and/or Unusual Work Hours

• Tools, machinery and equipment used: N/A
• Environmental conditions: (any unusual/adverse conditions such as exposure to chemicals, noise, illumination, air quality, weather exposure etc.). N/A
• Physical requirements: (items such as lifting, pushing, pulling, standing or sitting for extended periods of time, manual dexterity, walking etc.) N/A

Salary Posting Information

This position falls within salaried grade 16 and the range for this position is $86,300-95,900. The final salary will be determined with consideration of several factors including the selected candidate's qualifications, department budget availability, market data, and internal equity.

Salary Grade 16