EUC Technical Services Coordinator

Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

ITS Learning Technology and Client Services is committed to delivering responsive, high quality, customer-oriented services and support that enable a productive and stable instructional, research, and administrative environment for the students, faculty, and staff of UNCG. The unit supports the full lifecycle of technology solutions through the acquisition, implementation, management, and support of instructional, research, and business software applications, including enterprise learning, research, and office use technologies. It also maintains and supports technology-equipped learning spaces, open-access computer labs, and hyflex environments, while providing reliable internal and external ITS communication services, including web and mobile application development. In addition, the unit facilitates computer hardware and peripheral device acquisition, installation, and repair, and offers training, consultation, and direct client assistance to support effective use of technology across the university. Through active participation in campus-wide initiatives, the team ensures that evolving information technology needs are assessed and addressed in alignment with institutional priorities.

The Elliott University Center, a department within the Division of Student Affairs at the University of North Carolina at Greensboro, serves as a central hub for campus life and a key contributor to the student experience. The Elliott University Center enhances student learning and development by providing spaces and opportunities for engagement, entertainment, social interaction, and personal growth. It supports an inclusive and diverse campus community through programs and services designed to foster connection and belonging. Additionally, the Elliott University Center provides a secure and accessible environment for meetings, conferences, workshops, and professional development, serving students, faculty, staff, and the broader Greensboro community.

Position Summary

The EUC Technical Services Coordinator reports to ITS and serves as a frontline technical resource providing audiovisual, presentation technology, and instructional technology support across Elliott University Center spaces and campus classrooms. This position ensures that technology systems in meeting rooms, conference spaces, and event venues are operational, well-maintained, and ready to support the diverse needs of the campus community.

The position works with student organizations, university departments, faculty, and external clients to assess technology needs and resolve issues related to presentation equipment, hybrid meeting systems, and classroom technology. Responsibilities include supporting audiovisual systems, providing guidance to building users, and assisting with events and scheduled programs.

This position collaborates with other members of the Classroom Technology team and the Technical Services team and campus partners to coordinate daily technology support and contribute to maintaining consistent, high-quality audiovisual and instructional technology services throughout the Elliott University Center.

Minimum Qualifications

• Entry-level with Masters

or

• Bachelors and 0-2 yrs experience

or

• equivalent combination of education/experience

Preferred Qualifications

• Graduation from a four-year college or university and two years' experience working with audio-visual equipment and in the technology information field related to the position's role.

Recruitment Range: Salary commensurate with experience

Org #-Department: Info Technology Services - 23101

Job Open Date: 2026-08-20

Open Until Filled: Yes

FTE: 1.000

Type of Appointment: Permanent

Number of Months per Year: 12

FLSA: Non-Exempt

Key Responsibility: Audiovisual and Presentation Technology Support

Percentage Of Time: 30

Provide technical support for audiovisual, presentation, and hybrid meeting technology systems in Elliott University Center spaces including meeting rooms, conference spaces, the EUC Auditorium, and the Cone Ballroom. Troubleshoot and resolve technical issues with sound reinforcement systems, video displays, projection systems, microphones, and other AV equipment to ensure reliability for scheduled events and daily use. Assist users — including faculty, staff, student organizations, and external clients — with operating presentation technology, connecting personal devices, and launching meetings or presentations. Document recurring technical issues and solutions to improve service delivery and support consistent resolution of common problems.

Key Responsibility: Event Technology Operations

Percentage Of Time: 25

Coordinate audiovisual and presentation technology support for events hosted within the Elliott University Center, including setup, operation, and breakdown of AV equipment. Meet event organizers to identify technical needs and help determine appropriate technology solutions for meetings, conferences, performances, and other programs. Support livestreaming and hybrid event technologies as required and assist with the technical logistics of large-scale events. Review the event schedule regularly to plan and prepare technology resources and ensure support is available for all scheduled events.

Key Responsibility: Classroom and Meeting Room Technology Assistance

Percentage Of Time: 20

Respond to requests for in-person technical assistance in classrooms and EUC meeting spaces experiencing technology issues and provide timely resolution to minimize disruption. Provide walk-in and scheduled support for faculty, staff, and students needing assistance with room technology, presentation equipment, or hybrid meeting tools. Inspect and test classroom and meeting room technology systems on a regular basis to identify and address issues proactively before scheduled use. Communicate system issues, outages, and repair needs to the Technical Services team and assist with follow-up and resolution tracking.

Key Responsibility: Technology Planning, Supervision and Professional Development

Percentage Of Time: 15

Maintain awareness of emerging trends and best practices in audiovisual systems, classroom technology, and event support to better serve the needs of campus programs. Participate in workshops, training opportunities, and professional development activities related to AV systems, event technology, and instructional technology. Assist in evaluating new technologies for potential implementation and make recommendations to improve existing systems and infrastructure. Support the development and documentation of policies, procedures, and user guides that promote consistent and effective use of technology within the EUC. Provide support to staff responsible for audiovisual services within the Elliott University Center.

Key Responsibility: Collaboration and Customer Service

Percentage Of Time: 10

Work cooperatively with the Technical Services team, Reservations and Events staff, and other campus partners to coordinate technical support and ensure a positive experience for building users. Provide responsive, professional customer service to all EUC users, including faculty, staff, student organizations, and external clients. Participate in team meetings and communicate proactively regarding technology issues, event needs, and service improvements. Support the broader mission of the Elliott University Center as a hub for campus engagement by contributing to a welcoming, technology-ready environment.

Physical Effort: Hand Movement-Repetitive Motions - F, Reading - f, Writing - f, Hearing - f, Talking - f, Sitting - f, Bending - F, Squatting - F

Work Environment: Inside - c