Event Management System and Reservations Manager

Event Management System and Reservations Manager

Job ID: 295780

Location: Marietta, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Job Summary

Supports the department in coordinating, scheduling, and managing campus events and reservations. Ensures the smooth operation of the reservations system platform and provides excellent service to internal and external stakeholders.

Responsibilities

KEY RESPONSIBILITIES:

1. Assists with the daily operations and maintenance of the event and reservation system
2. Supports users with event submissions, approvals, and troubleshooting
3. Monitors event requests for accuracy, completeness, and compliance with institutional policies
4. Collaborates with UITS to create training materials for end users
5. Assists with maintenance and updates of location data, resources, and organizational information
6. Oversees, trains, coordinates, and monitors activity for assigned student assistants for event coordination
7. Provides training and guidance to campus users on platform functionality and best practices
8. Assists in the development and documentation of business processes and procedures
9. Participates in system testing, upgrades, and implementation of new features
10. Generates reports and analytics to support event planning and space utilization and communicates data to department leadership
11. Supports university and department events as assigned

Required Qualifications

Educational Requirements
High school diploma or equivalent.

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Three (3) years of related work experience with event and reservations systems.

Preferred Qualifications

Additional Preferred Qualifications
Membership in one or more relevant professional associations

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Previous experience in event planning and/or management
Previous experience in event management software (i.e., EMS, 25Live, Momentus)

Knowledge, Skills, & Abilities

ABILITIES
Able to work independently and collaboratively in a fast-paced environment
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Experience with event planning, scheduling systems, and/or administrative support

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite, AutoCAD)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check
Standard Enhanced
DMV
9 Panel Lab Drug Test