Executive Support Administrator

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role

The postholder will provide executive administrative support to the unit's Senior Management Team, in order to support the delivery of the Unit's strategic and operational priorities.

Please reach out to anna.gardner@ncl.ac.uk if you have any queries.

Key Accountabilities

• To provide personal administrative support to the Senior Management Team, understanding the nature of the business undertaken by them and its priorities - namely to deliver the Unit's strategic priorities and associated activities.
• To producing complex documentation in a timely manner and drafting correspondence in relation to standard requests etc.
• To use complex diary management using judgement, where necessary, to prioritise work schedules, liaising with all relative parties in an efficient and effective way.
• To act as the first point of contact for enquires for the Senior Management Team to provide a professional and proactive service to colleagues, students and visitors with a clear focus on customer experience.
• To act as Secretary to various committees by creating agendas, taking minutes and following up to ensure actions are completed by the agreed date.
• To lead the administration of designated University processes, escalating as appropriate and monitoring progress.
• To supervise team members if required.
• To work as part of a wider team and to undertake other duties within the scope and general nature of the grade which may be required.

The Person

Knowledge, Skills and Experience

• A flexible attitude to work demands and customers and a commitment to excellent customer service.
• Good IT skills with experience of Microsoft suite of programmes.
• An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences.
• Experience of working with senior managers in a similar administrative role.
• Experience of creatively and independently solving issues and problems independently.
• Experience of complex diary management, dealing with competing deadlines and activities for yourself and others.
• Experience of committee administration, producing agendas, minutes and following up actions.

Attributes and Behaviour

• A positive, proactive and professional customer focussed attitude.
• Excellent communication skills.
• Works in a planned and structured way.
• Uses own and others time effectively.
• Ensures that all activities are completed on time.
• Keeps fellow team members up to date with progress.
• Willing to help others and share workloads.
• Maintains flexibility in work plans to allow for changing circumstances.
• Understanding, appreciation and ability to recognise confidential material and conversations and to handle confidential information appropriately.
• Takes responsibility for achieving own targets.
• An aptitude for utilising software tools and technologies to enhance, improve and simplify day to day functioning/organisational skills.

Qualifications

Maths and English at GCSE Level 4 or equivalent plus relevant experience in an administrative or customer service setting.