"Expert Generalist"

General Function

To serve as an expert generalist, guiding students into and throughout a successful college experience.

Duties and Responsibilities

1. Provides friendly, timely, and accurate customer service to students and staff through phone, email, and in person.
2. Helps students navigate onboarding, registration, and college processes.
3. Assesses students basic needs and interests, connecting them with relevant resources and services.
4. Utilizes CRM tools and systems to communicate and collaborate with students, faculty, and staff to ensure a streamlined process.
5. Represents the college at events and open houses.
6. Provides general academic and student support through technology and on campus.
7. Performs other duties as assigned.

Minimum Requirements and Preferred Qualifications

Minimum Requirements:

• Associate degree and six months of work experience in a college, customer service, or administrative working environment and/or 3 years of experience in a college, customer service, or administrative working environment.

Additional Information

Knowledge, Skills, Abilities and Characteristics

• Detailed knowledge of college processes relating to students
• Familiarity with student services offered by the college
• Technology skills
• Communication skills
• Academic Skills
• Ability to provide consistently high-quality customer service
• Ability to work with individuals from diverse backgrounds
• Ability to work productively with many different case management teams for individual students

Working Conditions:

Typical office environment.

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