"Facilities Manager (5198U) - 83718"

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

As a world-leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic and social value.

We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity-focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full-time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Find out more about how you can grow your career at UC Berkeley.

Departmental Overview

Residential and Student Services Programs (RSSP) is part of the Division of Student Affairs under the direction of the Associate Vice Chancellor of RSSP. RSSP provides residential student housing, family housing, residential life programs, facilities services (maintenance/design, custodial, desk operations) self-operated dining services for undergraduate and graduate students and their families, as well as childcare services for students, faculty, and staff. RSSP also conducts a year-round conference business, operates seven campus restaurants and manages several faculty apartments.

Position Summary

Under the general direction of the Director of Residential Operations and Emergency Preparedness, oversee day-to-day, 24/7/365, unit operations of residential facilities, focusing on delivering exceptional customer service and ensuring a safe living environment. Ensures safe, efficient, and high-quality daily operation of the residential facilities, through adequate front desk staffing and adherence to operating hours. Provides comprehensive leadership and supervision to unit administrative and student staff. Oversees critical functions such as space management and condition assessment, key control, maintenance work order tracking, mail services, and customer service issues. Handles key HR functions like recruitment, performance evaluations, monitoring student work-study awards, etc.

The position is required to be an on-site position with infrequent opportunities for remote work as approved by the Director of Residential Operations.

Application Review Date

The First Review Date for this job is: 01/29/2026.

Responsibilities

Unit Operations & Staff Supervision

• Responsible for day-to-day operations of residential facilities, ensuring adequate front desk staffing meets advertised hours of operation. Promoting high-quality customer service and effectiveness of work.
• Monitor facility conditions, coordinate, and advocate for timely service response from internal departments (RSSP Maintenance & Trades, Custodial & Grounds Services, Design & Projects, Campus Facilities) and outside vendors to ensure all facility-related needs are appropriately prioritized and met.
• Perform comprehensive routine facilities inspections (including building walks, room, furniture, security, event setup, and Health & Safety assessments) and communicate directly with all relevant stakeholders-residents, guests, vendors, and internal staff-to coordinate maintenance, address service requests, and guarantee smooth operational flow.
• Supervises a team consisting of an Administrative Assistant, Student Supervisors, and Student Assistants who handle mail services, work order response tracking, key (physical & electronic) management, customer service inquiries and problems in person and via phone/email. Function as a resource for escalated customer service problems.
• In conjunction with the unit Administrative Assistant, support year round student recruitment, onboarding, training, and evaluations. Conduct disciplinary action as needed.
• Responsible for completing annual union performance evaluations for Administrative Assistant. Support staff professional development, provide constructive feedback, monitor and correct staff performance as needed.
• During Summer Conference Season, utilize StarRez system for executing critical logistics such as room inspections, unit turnovers, linen exchange, event setup, guest arrivals and departures, conference attendee management and meal-card distribution. Prioritizing urgent guest work orders and ensuring seamless unit access (fobs and hard keys) for conference guests. Frontline customer service is essential, involving after-hours lockouts, access issues, unexpected check-ins, and customer service complaints.
• Maintains University and personnel records.

Emergency Preparedness

• In collaboration with the Work Order Center Manager, and direction from the Director of Residential Operations, support all residential emergency preparedness programs, policies, and procedures across RSSP/Housing Facilities.
• Responsibilities include, but are not limited to: drafting, proofreading, and centralizing all Standard Operating Procedures (SOPs), standardizing emergency supply inventory and upkeep, emergency and business continuity planning training sessions, all other emergency preparedness activities, and all other administrative support.
• Contribute to cross-unit engagement, ensuring implementation, and compliance with established emergency preparedness plans at a unit-level.
• Execute and uphold all unit-level emergency preparedness and business continuity activities. Implement departmental and unit Standard Operating Procedures (SOPs). Maintain accurate staffing and resident rosters.
• Maintain detailed recordkeeping of emergency supply inventory at a unit level, periodically replenishing supplies to meet required inventory amounts.
• Ensure unit staff are trained on plans and materials developed at department emergency and business continuity training sessions.

Communication & Collaboration

• Collaborates with Custodial Operations, Design & Projects, and Maintenance & Trades to advocate for all facilities needs including, but not limited to: student unit/room inspections and turnovers, event setup, providing analysis on complex operational projects, and maintenance work completion.
• Year-round communications with Berkeley Housing Administration in regards to student room allocation, room transfers, contract cancellations, accommodations, facilities complaints, etc.
• Close partnership with Res Life for managing student conduct issues, upholding Housing Terms & Conditions, and the Residential Code of Conduct.
• Working closely with Summer Conference Housing, the role facilitates comprehensive
• $16 million summer conference operations. Furthermore, the role requires proactive communication with conference guest coordinators and Summer Conference Coordinators regarding updates, guest requests, and last-minute changes.
• Coordinates with Berkeley IT to resolve technological issues such as unit card access troubleshooting, phone line problems, and internet/wifi outages.
• Responsible for Cal1Card issuance, which includes receiving, completing verifications, and distributing for all incoming student residents. Troubleshooting Cal1Card access issues as necessary.

Operational Planning/Process Innovation

• Develop and revise Standard Operating Procedures (SOPs) and guidelines to address operational processes, space utilization, inefficiencies, and recommend improvements in effort to continuously innovate residential operations and the overall customer service experience.
• Identify and streamline operations in preparation for major events such as, Move-in, Move-out, Summer Conference Housing, and Cal Day.
• Assess daily operations and recommend changes to maintain compliance with federal, state, and local requirements and internal policies.

Finance & Budgeting

• Monitors unit budget and reviews expenditure tracking (bluCard and Bearbuy) to ensure fiscal responsibility of all purchases.
• Review work-study awards throughout the academic year to ensure student staff are within compliance.
• Evaluate unit internal and external purchases against operational needs, actively identifying and recommending areas for potential budget savings.
• Provides department direction and expertise on operational, staffing, budget and human resource policies and processes to advance and align with RSSP's mission and objectives.

Other Duties as Assigned:

• May participate, as appropriate, in service and professional development, related to facilities management, emergency preparedness, staff management, etc.
• Manages independent assignments, special projects, and other relevant duties as assigned.

Required Qualifications

• Working knowledge of policies and procedures relative to facilities maintenance, equipment, customer service, safety and emergency preparedness, electronic access systems, WebTMA, and StarRez and/or Kinetic (Kx) applications.
• Working knowledge in facility maintenance and improvements along with building maintenance work to include one or more of the following: basic plumbing and pipefitting, carpentry, painting and plastering, service of machinery, electrical maintenance, mechanical systems, and custodial operations.
• Excellent customer service skills, ability to analyze and resolve issues in a timely manner.
• Ability to communicate, document and de-escalate as needed.
• Strong communication skills with all levels of staff, residents, parents, guests, and external vendors/contractors, both verbally and in writing.
• Familiarity with international multicultural environments.
• Demonstrate strong writing skills. Use of correct grammar, spelling, and punctuation to compose and edit documents effectively.
• Excellent proofreading skills.
• Ability to exercise integrity and discretion in all matters to protect confidential information as dictated by policy.
• Experience supervising professional and student staff.
• Skills in professional development, communication, mentorship, delegation, and disciplinary measures.
• Strong interpersonal skills, including active listening, critical thinking, effective multi-tasking, persuasion, negotiation, mentoring, leadership/supervision, problem solving, operations analysis and quality control analysis.
• Ability to develop strong working relationships.
• Ability to respond to after-hours facility related emergencies, as part of the Housing Facilities on-call rotation program.
• Ability to work on-site in-person daily, with infrequent remote opportunities as approved by the Director of Residential Operations.
• Knowledge regarding emergency preparedness within a large-scale organization.
• Experience with Standard Operating Procedures (SOPs), organizing training and inventory tracking.
• Strong budget skills and ability to operate in a fiscally responsible manner.
• Bachelor's degree in related area and/or equivalent experience/training.

Preferred Qualifications

• Experience working in a large university residential setting.
• Facilities Management Certificate, or equivalent.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted annual salary range that the University reasonably expects to pay for this position is $82,800.00 - $108,360.00

• This is an exempt monthly-paid position.

How to Apply

• To apply, please submit your resume and cover letter.