"Family Service Coordinator"

Position Summary

The Opportunity: The Family Service Coordinators (FSC) primary responsibility is to provide direct task-oriented social services support to families in Head Start. Facilitates family development in the areas of family goals and parent education in accordance with Head Start Performance Standards and Skagit/Islands Head Start Policies and Procedures. Facilitates family engagement in program opportunities. The FSC supports obtaining required health screenings and health data, and supports broader program needs and needs of the assigned center. In all areas, the FSC must ensure accurate and timely data entry and documentation.

This position works under the general supervision of the Center Manager and interacts extensively with parents and children. The FSC will greet and support parents and guardians at arrival and pickup daily, and will provide a contact point for visitors when the Center Manager is unavailable. May be assigned other duties and special projects.

This position will be assigned to a primary center location within the specified area, and may be moved on a temporary basis, or reassigned to a primary location within that same specified area if required to support program operations and effective centers. Travel to other locations will be required for some pre-scheduled meetings and trainings. May require an occasional alternate work schedule to support needs of families, such as for Parent Nights and Activities.

Duties and Responsibilities

Support family engagement and services

• Using strengths-based attitudes and strategies, orient families to the program in coordination with the center manager and staff. Prepare and participate in family reviews;
• Complete needs assessments with all families and develop individual family partnership plans with all families. Develop support approaches and schedules that meet individual family needs. Make referrals to internal or community resources and follow up to ensure needs have been adequately addressed;
• Strengthen community collaborations to support families by maintaining current knowledge of community resources, sharing community service information with families, and building relationships during attendance of interagency meetings, community events, and other scheduled meetings with community partners;
• Facilitate parent skill building.

Support families to complete program health requirements

• Collaborate with families to determine that they have access to continuous health care and health coverage. Assist families in acquiring health care and coverage as needed;
• Work with staff and families to determine if the child is up to date on age-appropriate Early and Periodic Screening, Diagnostic, and Treatment (EPSDT) program for health and oral health in WA State;
• Ensure completion of 45-day sensory screenings and other health screenings in collaboration with center teams;
• Support families and collaborate with center teams to ensure children have proper documentation for chronic conditions and other health needs (e.g., allergies, food substitutions, etc.);
• Provide support to families in following up on any required treatment or referrals;
• Use the database for accurate and timely documentation for health and nutrition needs and follow-up actions.

Supporting program and center activities and requirements

• Facilitate Policy Council elections and support Policy Council representatives in planning and executing regular parent meetings;
• Attend all required center and program meetings and trainings;
• Complete tasks associated with the Eligibility, Recruitment, Selection, Enrollment, and Attendance (ERSEA) requirements, including the proper determination of family eligibility, ongoing recruitment, program orientation, and support for regular attendance of children;
• Have a general understanding of program school readiness goals and child goals at their center. Work with teaching staff in a positive and respectful manner. Support classroom activities or coverage at assigned times to develop that understanding and to deepen the family relationship by gaining experience with enrolled children. May also provide occasional emergency support to classrooms;
• Provide families with resources and activities that support school readiness. Assist families with transitioning children into kindergarten;
• Serve as point of contact for the center in the planned absence of the Center Manager;
• Support program ongoing quality improvement through participating in program planning and assessment efforts by offering insights and observations;
• May participate in the practicum instruction of social work or human services students.

Knowledge, Skills, and Abilities

• The ability to build and maintain constructive and effective relationships with others, demonstrating respect, cooperation and mutual regard;
• Accountability through accepting personal responsibility for the timeliness and quality of work;
• An ongoing commitment to learning and self-improvement that includes reaching out to the appropriate individuals for support and guidance as needed;
• Demonstrating ethical and integrity-based behaviors that include setting appropriate boundaries with families, and maintaining honesty and professionalism;
• Actively supports and honors inclusiveness and diversity;
• Able to effectively use written communication to objectively and accurately document assigned elements in the data entry system.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Human Services, Social Work, or behavioral sciences; Two years of experience as a Social Work Assistant 1 or equivalent.
• OR Associate of Arts Degree in the behavioral sciences; Four years of experience as a Social Work Assistant 1 or equivalent.
• OR A combination of education and experience equivalent to the above.

Desired Qualifications: Bilingual Spanish.

Salary, Benefits, Conditions of Employment, Application Procedure

Salary is based on Range 45, Step A, $3,910 per month with periodic increments to $5,117 per month. Salary placement is typically made at the starting salary for the range. Placement higher in the range may be considered for qualifications and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.

This position is eligible for overtime pay in accordance with the Fair Labor Standards Act. This is a union-represented position subject to a collective bargaining agreement. Retirement, medical, and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at https://fortress.wa.gov/hca/pebbhealthplan/compare.aspx.

Application Deadline: Priority screening will begin after November 22, 2024. Applications received on or before this date will receive first consideration. Applications received after the screening date may be considered until the position is filled.

Application Procedure: To be considered for this position, applicants must: Meet the minimum qualifications and submit a complete application to the online recruitment system at www.skagit.edu that includes the following: The online application, which includes answers to all supplemental questions and contact information for at least three (3) professional references; A current resume; A cover letter addressing how your education and experience relate to the duties and responsibilities of the position.