Financial Aid Assistant
Job Summary
The Financial Aid Assistant assists with the Financial Aid (FA) process by verifying and processing required documentation. The position serves as a key customer service representative for the Office of Scholarships and Financial Aid, ensuring a positive experience for students, families, and staff.
Responsibilities
- Is responsible for understanding, support, and carrying out the college’s mission, vision, and values and comply with mandates and regulations of government and accrediting bodies
- Assists and advises students and parents regarding financial aid application process, eligibility requirements, status of documents and other FA issues or concerns
- Verifies the accuracy of documents and the consistency of data from need analysis processor, federal tax returns, financial aid transcript verification documents, and student information; and performs data analysis to identify discrepancies in data and determines action for resolution
- Performs quality assurance review of all financial aid documents and audit reports to ensure integrity of data.
- Accesses a variety of computer information systems and databases to retrieve, verify and enter data.
- Assigns FA processing in accordance with state and federal regulations and institutional policies and procedures
- Maintains approved tracking system for applications and missing documents to allow for timely follow-up and completion in accordance with policies and procedures
- Maintains and updates FA processing system and resolves issues with applications and documentation
- Monitors and follows-up on the status of all pending student loan documents
- Assists with student orientation and other FA events
- Attends workshops, trainings, and department update meetings and serves on various college committees
- Performs other duties as assigned
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