"Financial Aid Counselor"

Job Description

Position Summary:

The Rollins College Financial Aid Department is seeking a service-oriented Financial Aid Counselor to join their team. Primary Responsibilities

• Counsels, advises, and awards students and families about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and many other questions.
• Determines breadth and depth of special circumstances within the guidance provided in the federal regulations.
• Use significant amount of discretion in determining award increases, dependency overrides, and satisfactory academic appeal decisions.
• Implements financial aid communication strategies and campaigns to support student recruitment and retention.
• Meets with parents and students to discuss financial aid awards.
• Assists Associate Director with review of tax returns and other verification documents to determine aid eligibility and make awards within federal, state, and institutional guidelines.
• Conducts high school college night presentations and on campus presentations as needed.
• Assists with other financial aid activities such as outreach, reporting, and monitoring.
• Establishes and adheres to appropriate disbursal, recordkeeping, reporting, and verification procedures as well as the data entry function necessary to support the programs.
• Exercises initiative to make recommendations for continual process improvement within the Office of Financial Aid.
• Keeps Director and Associate Director of Financial Aid informed of issues and concerns raised by inquiries; identifies and recommends changes in processes to better expedite financial aid process (both general and student specific)

Minimum Qualifications:

• Bachelor's degree from an accredited college/university.

Preferred Qualifications:

• Experience in financial aid, higher education, student services or related field.
• Demonstrated experience with detailed information and high-quality service to students and families.

Knowledge, Skills, & Abilities:

• Knowledge of institution, state, and federal financial aid regulations and procedures.
• Knowledge of College environment, departments, procedures, and policies.
• Knowledge and practice of organizational and time management skills.
• Ability to use tact and good judgment in resolving work problems and dealing with the public, students, and staff.
• Oral and writing skills sufficient to maintain and update files, logs, reports, and correspondence.
• Ability to effectively communicate with staff and families.
• Critical and analytical thinking.

Work Environment:

• Campus-based, front-facing customer service position, and working in an office environment.
• Flexible scheduling, including evenings and weekends, may be required on an as needed basis. Overtime may be required as needed.

Instructions to Applicants:

To apply, please submit an application and upload the following materials:

1. Cover letter (optional)
2. Resume

Screening of applications will begin immediately.

Benefits & Perks:

• 25 Days - Paid Time Off (vacation, sick and personal time)
• 10 Days - Paid Holidays
• 5 Days - Paid College Closure Days
• Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
• 100% Employer-Funded Health Reimbursement Account ($125+/month)
• 100% Employer-Paid Short & Long Term Disability Insurance
• Domestic Partner Benefits
• 11.5% Employer Retirement Contributions
• Discounted On-Campus Dining Meal Plans
• Free On-Campus Parking
• Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
• Free Full Tuition for Employees and their Families
• Pet Insurance
• 100% Employer-Funded Employee Assistance Program
• Flexible Spending Accounts
• Award-Winning Wellbeing Programs
• Plus More!

Additional Perks:

• Rollins College is conveniently located on multiple Lynx Bus Routes (Winter Park/Rosemont-9 & Winter Park/Springs Village-23) and within walking distance from the Winter Park SunRail Station
• Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards, and more)
• Free E-Training Courses & Professional Development Opportunities
• IT Software & Laptop Discounts (Apple, Lenovo, and more)
• College Bookstore Discounts
• Annual Service Awards & Recognition Programs
• Discover what it's like to live in Orlando: Live, Work, Play and Learn
• Plus More!

Rollins offers a competitive salary, along with our generous full-time benefits package! Click here to review our full-time benefits package.

FLSA Status: Exempt

Service Months: 12