Financial Aid Counselor

Position Summary:

The Rollins College Financial Aid Department is seeking a service-oriented Financial Aid Counselor to join their team. Primary Responsibilities

• Counsels, advises, and awards students and families about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and many other questions.
• Determines breadth and depth of special circumstances within the guidance provided in the federal regulations.
• Use significant amount of discretion in determining award increases, dependency overrides, and satisfactory academic appeal decisions.
• Implements financial aid communication strategies and campaigns to support student recruitment and retention.
• Meets with parents and students to discuss financial aid awards.
• Assists Associate Director with review of tax returns and other verification documents to determine aid eligibility and make awards within federal, state, and institutional guidelines.
• Conducts high school college night presentations and on campus presentations as needed.
• Assists with other financial aid activities such as outreach, reporting, and monitoring.
• Establishes and adheres to appropriate disbursal, recordkeeping, reporting, and verification procedures as well as the data entry function necessary to support the programs.
• Exercises initiative to make recommendations for continual process improvement within the Office of Financial Aid.
• Keeps Director and Associate Director of Financial Aid informed of issues and concerns raised by inquiries; identifies and recommends changes in processes to better expedite financial aid process (both general and student specific)

Minimum Qualifications:

• Bachelor's degree from an accredited college/university.

Preferred Qualifications:

• Experience in financial aid, higher education, student services or related field.
• Demonstrated experience with detailed information and high-quality service to students and families.

Knowledge, Skills, & Abilities:

• Knowledge of institution, state, and federal financial aid regulations and procedures.
• Knowledge of College environment, departments, procedures, and policies.
• Knowledge and practice of organizational and time management skills.
• Ability to use tact and good judgment in resolving work problems and dealing with the public, students, and staff.
• Oral and writing skills sufficient to maintain and update files, logs, reports, and correspondence.
• Ability to effectively communicate with staff and families.
• Critical and analytical thinking.

Work Environment:

Campus-based, front-facing customer service position, and working in an office environment. Flexible scheduling, including evenings and weekends, may be required on an as needed basis. Overtime may be required as needed.

Instructions to Applicants:

To apply, please submit an application and upload the following materials:

1. Cover letter (optional)
2. Resume

Screening of applications will begin immediately.

Benefits & Perks:

• 25 Days - Paid Time Off (vacation, sick and personal time)
• 10 Days - Paid Holidays
• 5 Days - Paid College Closure Days
• Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
• 100% Employer-Funded Health Reimbursement Account ($125+/month)
• 100% Employer-Paid Short & Long Term Disability Insurance
• Domestic Partner Benefits
• 11.5% Employer Retirement Contributions
• Discounted On-Campus Dining Meal Plans
• Free On-Campus Parking
• Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
• Free Full Tuition for Employees and their Families
• Pet Insurance
• 100% Employer-Funded Employee Assistance Program
• Flexible Spending Accounts
• Award-Winning Wellbeing Programs
• Plus More!

FLSA Status: Exempt

Service Months: 12

To apply, visit https://jobs.rollins.edu/jobs/financial-aid-counselor-orlando-florida-united-states-winter-park-fl