"Financial Aid Counselor I - Customer Relations"

Financial Aid Counselor I - Customer Relations

Job ID: 296054
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

Location

Statesboro Campus - Statesboro, GA

Department Information

Office of Financial Aid

Job Summary

Provide financial aid counseling to students/supporters throughout the students' academic careers at the University.

Responsibilities

• Meet with and counsel students and/or supporters, virtually or in-person, to advise on federal and state financial aid programs, eligibility requirements, and application processes.
• Assist students/parents with FAFSA submission, tax information and requirements, student loan eligibility information, etc.
• Assist with responding to service requests (phone, emails, tickets, appointments, etc.)
• Perform outreach to students regarding financial aid requirements.
• Maintain knowledge of all current federal and state regulations governing financial aid to ensure compliance.
• Collaborate with various campus partners/departments to provide accurate information for students.
• Represent the Financial Aid Office at University events.
• Engage students, supporters, campus and community partners by presenting compelling communication, both in-person and virtually.

Required Qualifications

Educational Requirements

• Bachelor's Degree

Required Experience

• Two (2) or more years of related work experience

Proposed Salary

$21.75 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University.
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

Apply Before Date

March 24, 2026

Application review may begin on March 17, 2026.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=296054&PostingSeq=1