"Financial Aid Counselor I"

The Opportunity

The Office of Financial Aid and Student Employment has a Financial Aid Counselor I position open on its Counseling and Outreach team.

Reporting to the Assistant Director, Counseling and Outreach and collaborating closely with other members of the FASE team, FASE leadership, and colleagues across the Enrollment Division, Financial Aid Counselor (Financial Aid Associate I) responsibilities include:

• providing clear, accurate, and personalized support to help students and families navigate complex aid application processes, policies, and timelines.
• engaging frequently with students and their families via in-person and virtual appointments, email, and other electronic communication channels.
• providing focused and timely support as well as proactive outreach to ensure excellent student experiences.
• assisting students and families through annual aid application and documentation processes.
• meeting with students and parents to discuss financial aid application, award, and disbursement process, including how aid packages are prepared, aid eligibility requirements, how other resources (such as outside scholarships) are incorporated into aid awards, student loan and work options, financial wellness concepts, satisfactory academic progress requirements, and address a variety of college financing questions and concerns.
• evaluating aid application materials and supporting documentation.
• providing timely outreach and advice regarding specific document requirements or other information necessary to establish eligibility for various federal, state, and institutional student aid programs.
• maintaining up-to-date knowledge/skills/training, utilize appropriate professional judgement, and support team-oriented goals.

This position is a hybrid role based in Ithaca, NY

What We Need

We seek a dynamic, collaborative professional who enjoys thinking innovatively, enjoys the challenges and rewards of team-oriented, remote-friendly work, and who can function exceptionally well within a large complex, world-class University. Creative thinking, self-motivation, accuracy, organization, and attention to detail are all critical in this position along with the ability to work efficiently toward team goals and challenge the status quo when appropriate.

Required Qualifications

• Associate’s degree and at least 4 years relevant experience in a customer service or similar professional setting or equivalent combination.
• Must be self-motivated, well-organized, and attentive to details.
• Strong written and oral communication skills and ability to manage multiple assignments in a proactive manner.
• Experience working effectively with moderately complex systems and business processes.
• Proven ability to analyze requirements and meet deadlines.
• Must be able to continuously expand knowledge of technology/tools supporting effective business processes.
• Experience working directly with people from various socioeconomic backgrounds.

Preferred Qualifications

• Bachelor’s degree.
• Knowledge of federal financial aid programs and regulations, or institutional need analysis concepts.
• Experience using PeopleSoft, ImageNow, IDOC, or Workday.
• Fluency in English and a second language.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 3 days per week and on-campus 2 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa sponsorship and relocation assistance are not available for this position.

University Job Title:

Financial Aid Associate I

Job Family:

Student Services

Level:

E

Pay Rate Type:

Hourly

Pay Range:

$29.45 - $34.03

Remote Option Availability:

Hybrid

Company:

Endowed