Financial Aid Representative

decisions based on federal and state policies.

Primary Job Duties and Responsibilities:

• Primary point of contact for processing all institutional waivers
• Primary point of contact in conducting Financial Aid Workshops for high schools, outside organizations, potential, and current students
• Assist with the processing of the SAP Appeals
• Assist students and parents with financial aid questions
• Manage the College's scholarship (waivers) software program and processes
• Support the financial aid director as needed
• Log into the Enrollment Services Phone System to assist callers with financial aid questions
• Log into the Colleges Chatbot software to assist visitors
• Perform advanced clerical skills to include: Using the college administrative software application system (Banner), Creating and maintaining Excel databases, Organizing and presenting information in tables, charts, spreadsheets, etc.
• Demonstrate effective oral and written communication skills such as: Preparing accurate reports from varied information, Making oral presentations on job-related topics to groups
• Understand and follow advanced written and verbal instructions including, but not limited to: Assimilating knowledge of institutional policies and procedures, Independently following departmental guidelines and procedures, Assimilating knowledge of records management policies and procedures outlined in the Alabama State Records Manual

Secondary Job Duties and Responsibilities:

• Provide exceptional customer service to potential, current, and former students, parents, and stakeholders
• Answer questions and provide helpful and courteous service to all individuals
• Analyze information provided and interpret the best solution or plan of action
• Assist in resolving student inquiries and concerns as it relates to financial aid
• Process incoming student information
• Maintain files and records for all necessary information
• Assist with all registration and financial aid activities
• Process and send correspondence regarding student issues or concerns
• Create electronic student files
• Establish and maintain positive working relationships with other administrative, faculty, and staff personnel
• Facilitate the timely and effective flow of campus communications and documents
• Participate in staff and committee meetings
• Communicate with other divisions regarding policy changes
• Maintain confidentiality of all information
• Advise students regarding financial aid possibilities and regulations

Required:

• Associate degree or higher
• Experience in a professional office setting
• Minimum of three years of experience with federal financial aid

Preferred:

• Experience with Microsoft Office Suite
• Experience with Banner
• Experience in a college setting