Job Description

The Financial Aid Specialist is responsible for supporting prospective and continuing students by reviewing and evaluating financial aid eligibility; providing efficient and timely delivery of accurate information, services, and funding to all students; and ensuring the quality control, application tracking, and verification of student files. This is a 12-month staff position reporting to the District Director of Financial Aid.

QUALIFICATIONS:

• Associates Degree or Equivalent Required
• Excellent communication and relationship-building skills
• Well organized with attention to detail
• Experience in financial aid, student counseling, or directly related experience
• Must have experience in computer data entry and Microsoft Office Suite (Excel, Word, and Outlook)
• Ability to operate other office equipment
• Experience dealing with the public

PREFERRED QUALIFICATIONS:

• Bachelors Degree
• Title IV Administration experience

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides information to students regarding financial aid programs, application procedures, award packaging, and financial aid academic progress.
• Review applications and other documents for student financial aid eligibility per the Department of Education eligibility requirements.
• Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students.
• Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid.
• Assists students, prospective students and others regarding eligibility requirements of financial aid.
• Prepares and reconciles various reports, business correspondence, records, and/or other related documents.
• Maintains awareness of best practices, emerging trends and new legislation relating to Financial Aid functional area.
• Completes duties and responsibilities in compliance with college standards, policies, and guidelines.
• Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
• Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty, and community.
• Supports the values and institutional goals as defined in the Colleges Strategic Plan.
• Performs other duties as assigned as assigned by the District Director of Financial Aid.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong organizational skills with attention to detail.
• Experience using technology including email, word processing, spreadsheet, database, and Internet use.
• Strong interpersonal skills to interact tactfully and courteously with students, faculty, staff, and the general public.
• Ability to collaborate with others and work as part of a team.
• Must be a “quick study” to quickly grasp and retain knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
• Demonstrate oral and written communication skills to interact with a wide range of diverse individuals.
• Flexible schedule is required to meet department needs, as some evenings, weekends, and extended hours may be required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee is regularly required to do the following:

• Talk, hear, view, and assist students
• Communicate with others in person, telephone, zoom, & live chat
• Sit, use hands to handle or feel, and reach with hands and arms
• Stand, walk, stoop, or kneel
• Occasionally lift and/or move items of at least 15-20 pounds

APPLICATION

To apply, please submit and attach the following:

• Application at www.northwestms.edu
• Resume
• Three (3) Professional References: Name, Organization, Email Address and Telephone Number

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