Loan Counselor (Student Services Professional III)

The Office of Financial Aid is available to remove the cost of barriers that may prevent individuals from pursuing their educational goals. We seek an exceptional individual to join our team as a Loan Counselor (Student Services Professional III). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity.

The Loan Counselor will be one of ten who assists students in making successful progress toward their degree objectives by providing information, direction, and service. The Loan Counselor performs in the following areas: 1) plan, lead, and direct complex activities of loan processing requiring independent thinking and applying personal judgment, 2) provide comprehensive counseling to students on complex matters, using sensitivity, with the ability to adopt an effective course of action, and 3) perform verification of applicant information that are of the most-complex and require independent thinking to seek alternative solutions. Other duties as assigned.

Essential Qualifications:

Bachelor's degree or the equivalent from an accredited four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution plus three years of professional student services work in the field. A Master's degree from an accredited college or university in Counseling, Clinical Psychology, Social Work, or a job-related field may be substituted for one year of professional experience. A Doctoral degree from an accredited college or university and the appropriate internship or clinical training in a relevant field may be substituted for three years of the required professional experience.

Ability to plan, develop, coordinate, supervise, and organize programs and activities. Ability to interact with a diverse student population, faculty, staff, and the public. Ability to analyze complex situations accurately and adopt effective courses of action. Ability to advise students individually and in groups on complex student-related matters. Ability to complete assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with a variety of individuals. Possession of excellent verbal and written communication skills, as well as the ability to acquire knowledge of campus procedures, activities, and the overall organization.

Preferred Qualifications:

Previous experience in a financial aid office is essential.

Special Working Conditions:

Fast-paced environment ensures stressful situations. Decisions can impact other university offices such as Business and Financial Affairs as well as with lenders and guarantor agencies. The Loan Counselor will be highly visible with responsibility for recognizing and diffusing problems that arise. Occasional evening and weekend hours are required for Outreach activities and professional development opportunities.