"Financial Aid Systems Administrator (Student Financial Services) - Riverside City College"

Financial Aid Systems Administrator (Student Financial Services) - Riverside City College

Riverside Community College District

Application Deadline: Interested candidates must apply by 2/24/2026 by 8:00 p.m., Pacific Standard Time.

Position Details

• Department: Student Financial Svcs (R)
• Position Type: Support Staff (Classified / Confidential)
• College/Campus: Riverside
• Location: Riverside
• Employment Type: Full-Time
• Position Length: 12-month
• Salary Range: Grade P ($7,866 - $9,579 Monthly)

Basic Function

Performs a diverse range of professional tasks in support of the Student Financial Services Department; serves as the main resource to resolve issues related to student financial aid technical systems and business processes; analyzes business manual operations, coordinates automated solutions, and evaluates outcomes; and troubleshoots application related issues.

Supervision Received and Exercised

Receives general supervision from assigned area supervisor. May provide lead direction to temporary staff and/or student workers.

Class Characteristics

This classification in the Financial Aid series is responsible for providing support to end users on technology issues which have significant impact on the Student Financial Services Department, with responsibility for coordinating and deploying technology solutions to end users. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment.

Education and Experience

A bachelor's degree in computer science or a related field and three (3) years of professional experience supporting financial aid systems and applications; or an equivalent combination of education, training, and/or experience.

Knowledge of:

1. Operational characteristics and use of assigned applications.
2. Diagnostic tools, methods, and techniques of troubleshooting, diagnosing, and resolving application issues.
3. Tools used in the development and deployment of supported applications and systems.
4. Performance and reliability standards for applications.
5. Methods and techniques of analyzing business processes for technology solutions.
6. A diverse range of operating platforms used in large technology systems.
7. Basic principles of database design.
8. Methods and techniques of developing ad-hoc reports.
9. Methods and techniques of installing and testing software.
10. Application standards and documentation practices.
11. Research methods and techniques.
12. Methods and techniques of developing and writing technical documentation.
13. Pertinent federal, state, and local financial aid codes, laws, and regulations.

Ability to:

1. Provide professional support to Student Financial Services department-specific applications and technology processes.
2. Troubleshoot and diagnose application issues or forward to other staff for resolution.
3. Clearly communicate complex technology applications issues to nontechnical parties, orally or in writing.
4. Prepare and generate custom reports.
5. Work with a variety of end users to support their application needs.
6. Independently organize work, set priorities, meet critical deadlines, and follow up on assignments.
7. Effectively use computer systems, software applications relevant to work performed, and business equipment to perform a variety of work tasks.
8. Communicate effectively in the course of performing work tasks.
9. Establish, maintain, and foster effective working relationships with those contacted in the course of work.
10. Demonstrate clear evidence of sensitivity and understanding of the diverse academic, socioeconomic, disability, and ethnic backgrounds of students, staff, and the community.
11. Provide efficient, high-level customer service to the public, vendors, contractors, and District personnel.

Examples of Typical Job Functions

1. Performs a diverse range of professional tasks in support of the Student Financial Services Department's technology programs, including business analysis and system administration.
2. Collects and compiles data; evaluates automation options for work and business processes; and analyzes post implementation processes to improve services.
3. Participates in the research and analysis of complex problems using technical knowledge to draft proposals and reports.
4. Assists with planning and coordination of operational matters to meet the goals and objectives of the department.
5. Provides frontline support for users of the department's specific applications; investigates and resolves software issues for assigned applications; recommends corrective action as needed.
6. Configures, maintains, updates, and troubleshoots software programs used by financial aid programs as required by local, state, and federal entities.
7. Maintains required recordkeeping and meets reporting requirements.
8. Conducts, implements, and monitors electronic data exchange with state and federal agencies and third-party financial aid software.
9. Performs ad hoc queries and generates reports related to trend analysis and other summative data for student financial aid applications and programs for state and federal programs, ensuring compliance with reporting requirements.
10. Schedules jobs to run through the Information Services Department, the Student Financial Services Department, and outside vendors.
11. Maintains current knowledge of computer systems and related software as it relates to state and federal financial aid programs.
12. Participates in District-provided in-service training programs, as well as state and national student financial aid administrator organizations and related conferences.
13. Performs other related duties as assigned.

Conditions of Employment

Work Hours: Monday - Friday: 7:30am - 4:00pm

Required Applicant Documents: Resume or Curriculum Vitae, Cover Letter, Other Transcript (Attach the Transcript that qualifies you for this position.)

Effective Employment Date: Anticipated Start Date: April 2026