"Financial Coordinator"

Job Summary

Responsible for presenting payment options for proposed treatment plans and organizing the creation of Budget Plans for long term treatment for the Business Office. Responsible for reviewing existing patient accounts for changes in treatment and correction in charges. Request pre-treatment estimates and insurance benefits payable for proposed treatment that will be on a Budget Plan. Responsible for reviewing daily scheduled appointments for patients needing Budget Plan or payment arrangements for treatment. Ensured that appropriate down payments are made for proposed treatment. Coordinate with clinics to ensure accuracy of treatment, changes in treatment, and amend applicable Budget Plans as needed. Report delinquent accounts to appropriate department or collection agency as necessary.

Responsibilities

The duties include, but are not limited to:

• BUDGET PLANS: Prepare and present Budget Plans or payment options for proposed treatment plans to patients ensuring that the patient is fully educated regarding the options available to increase acceptance of treatment. Collect insurance information, multiple treatment plans from various providers or departments and organize the information for the presentation of available payment options for the patient. This will include explaining or discussing in detail, the patient's current balance if applicable, and the fees for proposed procedures, phases of treatment, insurance benefits and policies for payment at The Dental College of Georgia with the patient, dental student, resident, faculty member, or other staff.
• REVIEW OF PATIENT ACCOUNTS: Responsible for reviewing patient accounts for accuracy of charges, changes in treatment plans, and current Budget Plan status to ensure that the patient is fully aware of applied charges and future financial obligations. Coordinate with multiple departments corrections or updates on procedures charged to the account, Responsible for requesting needed adjustments, deletions and corrections for the Clinical Support Manager to ensure account accuracy
• DAILY REPORTS: Responsible for running and reviewing daily reports of scheduled appointments for required up-front payments and preparation of needed Budget Plans.
• PREPARE AND PROCESS PATIENT REFUNDS: Prepare and process patient refunds for all accounts. Review each account for charge accuracy and treatment completion Determine the appropriate amount and forward the request to the Director of Clinical Business Affairs for approval. Apply the needed adjustment and forward the refund to the patient.
• DOCUMENTATION AND INFORMATION COLLECTION: Responsible for documenting all courses of action, gathering and collecting all applicable information, and properly documenting the account in the computer system. Responsible for applying the applicable alert note for payments required prior to treatment. Responsible for notifying providers of patient down payments and delinquencies
• DELINQUENT ACCOUNTS: Report delinquent payments to the Clinical Support Manager. Coordinate with the patient to make payment arrangements or adjustments to ensure payment is received and treatment will continue.
• ADJUSTMENTS: Responsible for documenting and making appropriate adjustments on patient accounts upon notification of bankruptcy cases.
• OTHER: Perform other duties as assigned.

Required Qualifications

Associate degree from an accredited college or university in business or related field with two years of experience in a dental, medical, or financial services setting.
OR
n with five years of experience in a dental, medical, or financial services setting.

Preferred Qualifications

Extensive customer service experience and training
Previous front office experience in a multi-provider dental practice and in counseling patients with financial issues
Knowledge of dental procedures and terminology
Ability to speak Spanish

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient with Microsoft Office and other computer software/databases.
Meticulously accurate with excellent problem-solving skills.
SKILLS
Excellent customer service and presentation skills.
Excellent oral and written communications skills.
Strong organizational skills with an ability to effectively prioritize workload.
ABILITIES
Ability to maintain confidentiality.
Ability to work both independently and as a team player.
Ability to produce acceptable work volume and effectively meet established deadlines.

Shift/Salary/Benefits

This position is (fully/partially) funded through external sources. Continued employment is contingent upon the availability of these funds.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.