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Financial Support Counselor
Please see Special Instructions for more details.
The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.
Requisiton Details
To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
GENERAL REQUISITION INFORMATION
EEO Statement:
The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.
Job Title
Financial Support Counselor
Job Grade
AS15H
Division
Institutional Effectiveness and Student Success
College/Dept
Financial Support and Scholarship
Department
FS&S
Requisition Number
2026-00283
FTE (full-time equivalency)
100.00
Work Schedule
M-F, 8 A.M - 5 P.M., but may vary
Does the position provide the opportunity to work Remotely/Telecommuting?
No remote/telecommute opportunity
Appointment Term
12- 12/12 months
Is this position essential personnel according to the inclement weather policy?
No
Pay Information
$42,600
Pay Schedule
Hourly
FLSA Designation
Non-Exempt
Position Summary
The Financial Support Counselor reports to the Assistant Director for Support & Outreach and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations. Team member also responsible for screening Professional Judgment (PJ) paperwork and preparing files for discussion in PJ committee meetings, and will help determine if FAFSA adjustments can be made and update the Student Information System (PeopleSoft) when necessary. Will also be responsible for financial aid awarding/processing of specialized student populations.
Job Duties
Responsibility Area:
Financial aid counseling
Duties:
Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, social media, and face to face advising in the Office of Financial Support and Scholarships.
Percentage Of Time
40
Essential Function:
Yes
Responsibility Area:
Processing administrative tasks
Duties:
Responsible for processing the following, but not limited to: Short-term loans, residency, consortium, executive MBA & MIT, intercampus, study abroad, aviation, and Vocational Rehabilitation.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Calculation and certification of aid
Duties:
Responsible for various other duties to include calculation of student aid packages, certification of miscellaneous forms (apartment lease agreements, etc.) and fall/spring/summer aid awarding/processing.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Screen Professional Judgment paperwork
Duties:
Screen Professional Judgment (PJ) paperwork and prepare files for discussion in PJ committee meetings. Help determine if FAFSA adjustments can be made and update Student Information System (PeopleSoft) when necessary.
Percentage Of Time
10
Essential Function:
Yes
Responsibility Area:
Outreach activities
Duties:
Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations).
Percentage Of Time
10
Essential Function:
Yes
Required and Preferred Qualifications
Required Education
Associate’s degree or equivalent
Required Experience
One year of financial aid, or one year related experience in higher education, or one year experience in customer service.
Required License/Certification
NA
Required Additional Qualifications:
NA
Preferred Education
NA
Preferred Experience
Preferred License/Certification
Preferred Additional Qualifications:
Compliance Requirements
Credit Check
Yes
Motor Vehicle Licensing Validity Check
No
Pre-employment Physical Request and Assessment
No
Drug Screen
No
Supplemental Question
Required fields are indicated with an asterisk (*).
Required Documents
Please see Special Instructions for more details.
The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.
Requisiton Details
To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
GENERAL REQUISITION INFORMATION
EEO Statement:
The University of Nebraska at Omaha is an Equal Opportunity Employer, committed to preventing and eliminating discrimination against employees and prospective employees based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska at Omaha does not condone or tolerate discrimination. In support of this policy, the University has implemented employment programs to recruit, employ, and promote qualified individuals based solely on their knowledge, skills, abilities and talents. These factors, along with our commitment to recruit, assess and select all candidates/employees using job-related criteria, ensure fairness, equal evaluation, and treatment in our selection decisions and processes.
Job Title
Financial Support Counselor
Job Grade
AS15H
Division
Institutional Effectiveness and Student Success
College/Dept
Financial Support and Scholarship
Department
FS&S
Requisition Number
2026-00283
FTE (full-time equivalency)
100.00
Work Schedule
M-F, 8 A.M - 5 P.M., but may vary
Does the position provide the opportunity to work Remotely/Telecommuting?
No remote/telecommute opportunity
Appointment Term
12- 12/12 months
Is this position essential personnel according to the inclement weather policy?
No
Pay Information
$42,600
Pay Schedule
Hourly
FLSA Designation
Non-Exempt
Position Summary
The Financial Support Counselor reports to the Assistant Director for Support & Outreach and serves as a member of the Office of Financial Support and Scholarships customer service cluster. Primarily responsible for providing excellent customer service to current and prospective students and their families, by way of, counseling appointments, phone, front counter, email, and social media. The Financial Support Counselor will meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Responsible for various internal/external financial aid outreach activities and financial literacy efforts to include small/large group presentations. Team member also responsible for screening Professional Judgment (PJ) paperwork and preparing files for discussion in PJ committee meetings, and will help determine if FAFSA adjustments can be made and update the Student Information System (PeopleSoft) when necessary. Will also be responsible for financial aid awarding/processing of specialized student populations.
Job Duties
Responsibility Area:
Financial aid counseling
Duties:
Meet with students and parents to counsel them on financial aid processes, aid eligibility, costs and financial planning. Provide day-to-day customer service support via phone, front counter, email, social media, and face to face advising in the Office of Financial Support and Scholarships.
Percentage Of Time
40
Essential Function:
Yes
Responsibility Area:
Processing administrative tasks
Duties:
Responsible for processing the following, but not limited to: Short-term loans, residency, consortium, executive MBA & MIT, intercampus, study abroad, aviation, and Vocational Rehabilitation.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Calculation and certification of aid
Duties:
Responsible for various other duties to include calculation of student aid packages, certification of miscellaneous forms (apartment lease agreements, etc.) and fall/spring/summer aid awarding/processing.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Screen Professional Judgment paperwork
Duties:
Screen Professional Judgment (PJ) paperwork and prepare files for discussion in PJ committee meetings. Help determine if FAFSA adjustments can be made and update Student Information System (PeopleSoft) when necessary.
Percentage Of Time
10
Essential Function:
Yes
Responsibility Area:
Outreach activities
Duties:
Conduct various internal/external outreach and financial literacy information sessions for students and parents (i.e. group presentations).
Percentage Of Time
10
Essential Function:
Yes
Required and Preferred Qualifications
Required Education
Associate’s degree or equivalent
Required Experience
One year of financial aid, or one year related experience in higher education, or one year experience in customer service.
Required License/Certification
NA
Required Additional Qualifications:
NA
Preferred Education
NA
Preferred Experience
Preferred License/Certification
Preferred Additional Qualifications:
Compliance Requirements
Credit Check
Yes
Motor Vehicle Licensing Validity Check
No
Pre-employment Physical Request and Assessment
No
Drug Screen
No
Supplemental Question
Required fields are indicated with an asterisk (*).
- * What is the highest level of education you have attained?
- none
- High School Diploma/GED
- Associates Degree
- Bachelors Degree
- Master's Degree
- Doctorate (PhD, MD,EdD, JD etc)
- * Do you have at least one year of experience in customer
service, financial aid, or higher education?
- Yes
- No
Required Documents
- Resume
- Cover Letter