First Contact Administrator (Careers Jobshop)

University of Sheffield - Student & Academic Services

Do you enjoy providing an exceptional front of house service? Do you have a passion for student employability? Do you have the skills needed to build and maintain positive relationships? The University’s Careers & Employability Service is seeking a well organised and flexible First Contact Administrator.

The role will involve supporting students and graduates in their search for part-time work and other work experience both on and off campus, assisting internal colleagues with the recruitment of student casual workers; and working with external employers to promote our services and increase the volume of opportunities available to University of Sheffield students.

You will be required to liaise and build relationships with key stakeholders providing a professional image of the University and our department and a seamless experience for recruiters whether internal or external. The team works in a busy student facing space at the heart of campus and as a result the ideal candidate must be able to prioritise tasks and work efficiently yet accurately. You will have excellent administration and communication skills as well as a student-centred approach to working in a fast paced and changing work environment. Ideally having experience or a keen interest in recruitment and student employment, with excellent customer service and data processing skills, candidates should enjoy working both independently and as part of a small team.

What You'll Do:

• Administration function: Provide timely and accurate administration to support internal and external recruitment.
• Customer service: Provide excellent front line support for all stakeholders including students, graduates, internal hiring managers and external employers.
• System knowledge: Work across multiple systems and demonstrate these to key users.
• Project Support: Provide support for big and small projects/ events that the team are responsible for.

Why Join Us?

The University of Sheffield is a world-renowned institution committed to providing exceptional opportunities for our students. You will be part of a supportive and inclusive community that values diversity and innovation.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more at www.sheffield.ac.uk/benefits and join us to become part of something special.

The University’s Careers & Employability Service comprises various teams including the Jobshop & First Contact Team which this role sits within. We are all motivated by enabling all our students to secure positive and successful outcomes after graduation and the University is highly rated for the quality of employability and work experience support provided to students. This role contributes directly to maintaining this positive student experience.

As an employer, we are committed to exploring flexible working opportunities for our staff which benefit the individual and University. We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.