"Front Desk Specialist"

Front Desk Specialist

Job Summary

The University Counseling Center (UCC) is recruiting for a Front Desk Specialist to staff the front reception desk and provide administrative support to the UCC clinical and training team. The UCC Front Desk Specialist is responsible for greeting clients, answering phones, scheduling clinical appointments, and adhering to professional client and counselor confidentiality. The successful candidate will possess excellent customer service skills, strong attention to detail, good organizational skills, and the ability to effectively multi-task and handle stressful situations. Additionally, the successful candidate will demonstrate skills in dealing appropriately with confidential information and setting appropriate professional and personal boundaries.

Successful completion of a background check is required prior to hire, which is paid for by the UCC.

One year of education may be substituted for two years of experience.

Enrolled U of U students may not apply due to the International Association for Counseling Services (IACS) accreditation standards.

An excellent benefits package is included (see here for a full description of the benefits package):

• 14.2% employer retirement contribution in addition to employee contributions
• Paid parental leave (in addition to FMLA)
• 11 paid holidays per year plus vacation accruals each month
• Excellent health insurance options that are both affordable and allow access to care through the University of Utah health system
• Tuition reduction for employees and family members
• Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available
• Free public transportation pass (see here for more information)

About Student Affairs

Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. Student Affairs encourages U of U students to participate in the creation of their own campus culture, collaboratively working alongside professional staff, student leaders, and academic partners to ensure all members of our community not only feel welcomed but are fully incorporated into university life.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

Front Desk Specialist
Greets and assists UCC clients in person or over the telephone. Manages the client check-in process. Answers and screens inquiry calls from prospective student clients, U faculty/staff, and other constituents. Provides scheduling and phone message support for large clinical staff. Client scheduling. Maintains UCC online client files. Administrative Support for the Director of Clinical Services and the Clinical Team. Other clerical tasks and duties as assigned. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.

Senior-level support role. Completes assignments with little supervision. May assist less-experienced team members. Requires 3+ years of related experience. Requires 3+ years of related experience. This is a Skilled Level position in the Support track. Job Code: S20763 Grade: S15

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Receptionist, III: Requires 3+ years of related experience.

Preferences

Special Instructions

Requisition Number: PRN43823B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday -Friday 8:00 am - 5:00 pm
Department: 00316 - University Counseling Center
Location: Campus
Pay Rate Range: $19.00 to $21.00/hr including excellent benefits package
Close Date: 3/12/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/193614