"Front-of-House (FOH) Manager - Wrangler Kitchen"

Job Description

Working Title

Front-of-House (FOH) Manager - Wrangler Kitchen

Position Status

Part Time

Department

President

General Summary

The Front-of-House (FOH) Manager oversees all dining room operations for the student-run restaurant within the Culinary Arts program, Wrangler Kitchen.  The FOH Manager ensures high standards of service, hospitality, and professionalism while maintaining a safe, welcoming, and well-organized front-of-house environment. This position blends operational management with mentorship, supporting students.

Specific Position Duties

• Supervise, train, and mentor students in front-of-house roles including host, server, bussing, and barista.
• Reinforce classroom instruction by teaching best practices in customer service, POS systems, dining etiquette, and hospitality management.
• Collaborate with culinary faculty to align FOH operations with instructional goals and student learning outcomes.
• Provide students and part time employees with timely, constructive feedback to improve communication, professionalism, and teamwork.
• Oversee all FOH restaurant operations including reservations, table settings, guest flow, and coordination with kitchen staff.
• Ensure consistent, high-quality guest experiences aligned with industry standards and institutional expectations.
• Manage dining room setup, cleanliness, and ambiance, including decor, lighting, and music.
• Troubleshoot service issues in real-time and de-escalate guest concerns professionally
• Work closely with the Executive Chef and back-of-house team to ensure smooth kitchen to-table coordination.
• Communicate daily service plans, menu details, and any special instructions to the FOH student team.
• Assist in planning and executing special events, private functions, or catering services as needed.
• Participate in department meetings and contribute to ongoing improvement of restaurant operations.
• Ensure adherence to all relevant health and safety regulations, including local health codes and institutional policies.
• Monitor and support students in applying food safety and sanitation protocols.
• Maintain FOH equipment and coordinate maintenance or repairs as needed.

Minimum Qualifications

• GED or High School diploma
• Strong interpersonal, communication, and customer service skills.
• Ability to mentor and lead students in a fast-paced, dynamic environment.
• Working knowledge of POS systems, reservation software, and industry-standard service procedures.

Preferred Qualifications

• Associate degree in Hospitality Management, Culinary Arts, or a related field (or equivalent experience).

Posting Number

A01921P

Quick Link for Internal Postings

https://jobs.odessa.edu/postings/13974

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