"Front Office Practice Coordinator"

Coordinates pre-operative anesthesia appointments, diagnostic testing, insurance authorizations, and surgery scheduling in Op-Time. Supports complex patient coordination needs, including admissions, transfers, and post-operative follow-up, ensuring timely and accurate documentation in APeX.

Works directly with patients, providers, and staff to confirm availability, verify medical information, and ensure compliance with UCSF policies, procedures, and Medical Center bylaws. Secures authorizations for procedures and communicates with Hospital Admissions, billing teams, and insurance carriers as needed.

Provides front-line patient support by phone, electronically, and in person, responding promptly and courteously to inquiries while adhering to EVERYDAY PRIDE principles. Manages APeX In Basket and pool workflows, maintains provider calendars, and notifies providers and clinic staff of patient delays or service issues.

Arranges post-surgical appointments, referrals, and ancillary services such as Home Care, Physical Therapy, and durable medical equipment. Assists with forms and documentation including disability, Workers' Compensation, and other required paperwork.

Handles patient concerns and complaints with support from supervisory staff and participates in performance improvement initiatives. Supports Patient-Centered Medical Home (PCMH) workflows, including advanced appointment scheduling, referral coordination, and continuity of care activities.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html