"FT Professional Support - Student Finance Accounts Receivable Specialist"

Job Summary: The Accounts Receivable (AR) Specialist delivers excellent customer service by guiding students through payment and refund processes, ensuring accuracy, timeliness, and proper application of financial transactions to student accounts. The (AR) Specialist is responsible for processing complex financial transactions, analyzing data and maintaining accurate student account balances. This requires specific knowledge and understanding of department and College policies, Federal, State and local agency student aid payment requirements and rules for processing payments and refunds. This position is also responsible for auditing and reconciling the student account balances, including tuition and fee charges and all sources of aid, to process accurate student billings, and to report and communicate accurate financial information to students, internal areas of the College, and external agencies. Staff are required to maintain knowledge and understanding on all current Federal, State and Local aid programs in order to ensure these program payments are applied correctly to the student account. This position is the subject matter expert making decisions and advising students, College staff, and external companies on College processes and procedures and how that interacts with Federal, State and local agency rules for processing student payments and refunds. This position also presents at student events delivering expert information and excellent customer service. Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community. Final candidates will be subject to a criminal background check as part of the employment process.

Required Qualifications: Associate’s Degree or equivalent combination of relevant education and progressively more responsible work experience. Significant experience in accounts receivables, billing or student financial services. Significant customer service experience communicating information to end users. Proficiency with Microsoft Office Skills (Word, Excel, etc.)

Preferred Qualifications: Bachelor’s Degree in Finance, Accounting or business-related field. Experience working in Higher Education in a Student Financial Services Office. Knowledge of and experience with federal and state financial aid and sponsors.

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html.