Accounts Receivable Specialist

Job Summary

This position reports to the Student Accounts Manager.

Provide superior customer service to internal and external customers. Customer service includes but is not limited to:

• Successfully communicating and listening to information, answering questions via phone, email and in person. Assist students with account related questions.

Receipt incoming payments for students and departmental accounts. Manage petty cash fund. Reconcile receipt transactions and scan transactional documentation daily.

Assist with Public Safety pickup of daily cash deposits and departmental deposit drop-offs.

Process student account hold placements/releases daily.

Manage departmental petty cash/change request orders and maintain the AU Business Office petty cash.

Backup/collaborate with the Accounts Receivable Analysts with managing required fund receipting processes.

Other duties as assigned/needed to ensure ongoing business continuity.

All positions must adhere to institutional, state, and federal policies and procedures to ensure all guidelines are met, and compliance is achieved.

Responsibilities

The responsibilities include, but are not limited to:

Provide superior customer service to internal and external customers. Customer service includes but is not limited to:

• Successfully communicating and listening to information, answering questions via phone, email and in person.
• Assist students with account related questions.
• Manage the Business Office email account.

Receipt incoming payments for students and departmental accounts.

Prepare daily closing procedure to include closing out daily session in TouchNet, preparation of the Cashier Recap Report and maintain petty cash count spreadsheet.

Scan Cashier Recap Report into Document Manager.

Process paper checks on Truist Online deposit system.

Process student account hold placements for past due balances and releases for paid balances daily.

Assist with Public Safety pickup of daily cash deposits/petty cash change orders and departmental deposit drop-offs.

Manage departmental petty cash/change request orders and maintain the AU Business Office petty cash and related spreadsheet.

Request change from bank as needed. Process IDRs for deposit supplies for all AU departments.

Backup/collaborate with the Accounts Receivable Analysts with managing required fund receipting processes.

Assist Student Accounts Manager and other areas of the Business Office with other duties as assigned.

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited college or university OR Associate's degree from an accredited college or university with 2 years of related experience OR a High School diploma or GED from a recognized state or federal accredited organization is required plus 4 years of accounting financial support experience. Position requires a credit check based on cash handling.

Knowledge, Skills, & Abilities

ABILITIES

Ability to complete tasks accurately and efficiently. Ability to handle cash and other forms of money and balance deposits.

SKILLS

Excellent customer service skills. Considerable working knowledge of policies, rules and regulations of the Institution as it applies to student accounts/accounts receivable. Strong interpersonal skills to maintain effective working relationships with departmental staff.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: 6

Salary Minimum: $18.85/hour- $20.53/hour

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: 2/19/26 - Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.