"Future Student Advisor"

Job Description:

Do you thrive on building relationships, delivering exceptional customer service, and helping people unlock their future potential? James Cook University (JCU) is seeking an enthusiastic and motivated Future Student Advisor to join our Domestic Future Students team. This is an exciting opportunity for a driven professional who enjoys fast-paced work, diverse stakeholder engagement, and creating meaningful impact across our communities. This role is a full time, ongoing opportunity based at our Townsville campus.

• Full time, continuing opportunity
• HEWL 6: $88,391 – $95,736 plus up to 17% employer superannuation contributions, leave loading and other generous employee benefits
• Ideally commencement for January 2026

WHAT YOU CAN ACCOMPLISH IN THE ROLE

As a Future Student Advisor, you’ll be the face of JCU to prospective students, delivering outstanding customer service and building customer-centric sales campaigns and managing enquiries with professionalism and precision. In the fast-paced and engaging role, you’ll be empowered to use your communication skills, digital savvy, and relationship-building abilities to make a tangible impact, guiding individuals towards life-changing education opportunities.

WHAT YOU WILL BRING TO THE ROLE

• Degree qualification in Teaching, Marketing, Communications, Events or a related discipline and relevant experience or a combination of education/training and extensive experience.
• Demonstrated experience in customer sales with ability to rapidly acquire technical product knowledge in relation to university products and services.
• Demonstrated ability to work autonomously under broad supervision and contribute effectively as part of a team, delivering quality performance outcomes.
• Demonstrated well-developed interpersonal and communication skills with proven experience in developing and managing key stakeholder relationships
• Proven ability to engage and influence customers using persuasive oral and written presentation skills.
• Demonstrated computer literacy with proficiency in the Microsoft Suite and experience using a range of software including Content Management System, Customer Relationship Management, Marketing Automation and social media.
• Demonstrated understanding of the Australian higher Education sector (desirable).

SPECIAL CONDITIONS

This position may be required to travel within the region including overnight stays and perform after hours work on occasion.

It is a requirement of this position to hold:

• A current Working with Children Suitability Card (Blue Card);
• A current ‘C’ class Queensland Drivers Licence; and
• A current First Aid Certificate.

WHY JCU?

JCU offers a culturally diverse working environment with opportunities for professional and personal growth. JCU prides itself on being dedicated to teaching, learning and research that is not only of high quality but also delivers practical benefits to the peoples and industries of the region and the Tropics worldwide.

• A generous superannuation scheme with up to 17% employer contributions with UniSuper
• 5 weeks of annual recreation leave
• 15 days of paid sick/carers leave per year
• Attractive options for salary packaging
• Fitness Passport
• Employee Assistance Program
• Ongoing professional development support
• Corporate discount on health insurance premiums
• Well-equipped and convenient campus facilities including medical, post office, hairdresser, childcare, gym and cafes.

HOW TO APPLY

Are you ready to make a difference? Join us at JCU, where your future meets the tropics.

Click the ‘apply’ button to be redirected to the JCU careers page and follow the below steps:

1. Complete the application form
2. Upload your current resume
3. Upload a cover letter outlining your relevant experience in relation to the key requirements of the role and how your skills and experience will ensure your success.

Applications close on Sunday, 18th January at 11:55 PM AEST.

ABOUT OUR PROCESS

At JCU, we are committed to employing individuals who meet the requirements of the role and align with our values. All applicants will be contacted and advised of an outcome once the recruitment process is finalised.

Please visit our Information Privacy Policy to understand how your information is collected, stored, accessed and used.

*James Cook University encourages people from all backgrounds who meet role requirements to apply. We value and celebrate the diversity of our community, and are committed to ensuring our community, and are committed to ensuring our learning and working environment is safe and welcoming.*