Responsibilities

The duties include, but are not limited to:

TROUBLESHOOTING AND SUPPORT:

• Troubleshooting and Support
• Networking Support
• Observe how to provide troubleshooting and support to address software and hardware issues that appear in modern computing on a regular basis, including those related to internet and network connectivity for PCs, Macs, mobile devices, and peripherals
• Develop proficiency in using workstation management tools and understanding network infrastructure
• AV (Audio/Visual) Support
• Assist GCITC team members with providing support for multimedia, sound system projectors, TVs, and visitor management system
• Assist with providing support during events and meetings requiring use of AV equipment
• Become familiar with troubleshooting and support Crestron programming
• PC Support
• Learn how to provide ticket-based customer support and/or remediation
• Assist GCITC team members with conducting device deployment
• Become familiar with remote Endpoint device management software updates

CONSULTING AND TRAINING:

• Consulting and Training
• Learn how to provide consultation and individualized training for customer use of enterprise technologies, including hardware, software, and web applications.

DOCUMENTATION AND DEVELOPMENT OF SUPPORT MATERIALS:

• Ensure accurate documentation by creating, maintaining, and completing service requests in an incident management system
• Implement and monitor standards and procedures
• Learn how to facilitate data backup and recovery

COMMUNICATION:

• Learn techniques from GCITC IT team members on communicating accurately and timely with clients to address and resolve outstanding issues

OTHER: Perform other duties as assigned.

Required Qualifications

High School diploma, GED, or equivalent from a recognized State or Federal accrediting organization.

and

Enrolled in an Associate or Bachelor's degree program at an accredited college or university and majoring in Computer Science, Cybersecurity, Information Technology, or related field of study and be within two to four years from anticipated graduation date.

Knowledge, Skills, & Abilities

KNOWLEDGE

• Proficient in Microsoft Office and other computer software/databases
• Familiar with desktop/laptop computer systems and software

SKILLS

• Effective organization skills

ABILITIES

• Ability to maintain confidentiality
• Ability to communicate in a clear and concise manner verbally and in writing
• Ability to multi-task and prioritize objective to meet deadlines