IT Support Associate II

imaging, deployment, user and desktop support (hardware and software), service desk operations, and Audio/Visual. Performs a variety of 2nd level support duties to ensure smooth delivery of technology services, such as but not limited to computer imaging, delivery, repair and installation, printer deployment and repair, monitoring service desk ticket queue, creating and resolving tickets, Audio/Visual support, and various other duties as assigned. Monitors, operates, coordinates, assists, and trains others in the operation of computer hardware, software, and peripherals to achieve desired results. Works independently with minimal supervision and may assist in training, scheduling, and distributing work of student workers and temporary workers. Updates supervisor on the status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or the next level of support. May provide information and training to students, staff, faculty, or the public on established policies and procedures, or services provided. Essential Responsibilities 50% Provide technology support, which includes but is not limited to computer operations (Windows/Apple), repair, imaging, deployment, desktop support (hardware and software), and service desk operations. 20% Provide technology support, which includes but is not limited to audio-visual operations, repair, imaging, deployment, desktop support (hardware and software), and service desk operations. 10% Inventory control, which includes but is not limited to receiving and processing Governors State University (GovState) technology equipment and/or the disposal of GovState technology equipment inventory in accordance with property control and ITS procedures. 5% Equipment processing, which includes but is not limited to coordinating, documenting, and processing GovState technology equipment transfers between various department locations in accordance with ITS procedures. 5% Assist the technical associate and /or service desk manager in ensuring student workers stay on task. 10% Other duties assigned which include but are not limited to participating in the administration of various applications. Hourly Range: $25.00 - $30.00 Full-Time, On-Campus Days and hours: Monday through Friday, 8:00 am - 4:30 pm, with a 60-minute unpaid lunch. This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/ . Required and Preferred Qualifications Minimum Requirements: High school diploma or equivalent. Any one or any combination totaling one (1) year from the following categories: a. College coursework which includes information technology (IT), IT management, programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year, Associate's degree (60 semester hours) equals eighteen (18) months 90 semester hours equals two (2) years Bachelor's degree (120 semester hours) equals three (3) years b. Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. Four (4) to six (6) years of work experience in computer hardware/software support or audio/visual support. Two (2) to three (3) years of Apple/Mac user support/troubleshooting experience, deployment, remote management, including software deployment and patch management. Four (4) to six (6) years of Windows user support/troubleshooting experience, deployment, remote management, including software deployment and patch management. Strong working knowledge of audio/visual system support including troubleshooting and setups/teardowns. Desired Education and Experience: - Minimum of four (4) years of experience supporting Apple/Mac and/or Windows computer systems, and/or audio-visual systems in higher education environment. - Working experience of one or more of the following device management systems: Apple's MOM, JAMF or lvanti. - CompTIA Certifications, such as A+ Certification, Network+, Security+, etc. - Microsoft Certifications such as MCSA, MOS, MCSE, etc. - Extron Audio Visual Associate Certification - Other Industry Certifications such as Apple/Mac, JAMF, lvanti, Extron, or equivalent, etc. For more details about this classification, visit: Information Technology Support Associate Spec Details REQUIRED ATTACHMENTS: 1. High School Diploma/GED (May substitute with college/university transcripts. 2. Cover Letter 3. Resume 4. List of three professional references Supplemental Information DOCUMENTATION REQUIREMENT: For consideration, applicants are required to attach the following: 1: High School Diploma or GED. (College/University Transcripts may be provided to substitute high school diploma/GED.) 2: Online Application – Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details). 3: Cover Letter. 4: Resume. 5: A list of three Professional References (We will only contact your references if you are a finalist). RESIDENCY REQUIREMENT: Illinois residency required within 180 days of the hire date. CREDENTIAL ASSESSMENT EXAM DETAILS: This vacancy involves a Credential Assessment Examination, which consists of a review and rating of the applicant's Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met. VETERAN’S PREFERENCE POINTS: Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources: 1: Department of Defense – DD214 / DD215 2: National Guard – NGB22 Form 3: Discharge Orders 4: Reserves – DD256 Discharge Certificate Note: Documentation must be received by the closing date of this posting.