"Graduate Program Specialist"

Graduate Program Specialist

Company: North Carolina State University

Job Location:

Category: Administrative Assistants

Type: Full-Time

Join the Pack! A community with nearly 8,000 faculty and staff, and 30,000 students. NC State is one of the largest employers in North Carolina, offering a large range of career opportunities. Visit us at https://jobs.hr.ncsu.edu/.

Department: 141901 - Computer Science Engineering

Location: Raleigh, NC

Essential Job Duties:
Founded in 1967, the NC State University Department of Computer Science is one of the nation's oldest and most respected. With over 2,450 students, the department continues to grow to meet the demands of a rapidly evolving industry. It is among the top institutions in the nation in the number of bachelor's, master's, and doctoral degrees awarded in computer science. The department combines excellence in teaching, research, and industry engagement to prepare the next generation of computer scientists.

Primary Purpose of the Position
The Graduate Program Specialist position offers support for the M.S. and Ph.D. programs in the Department of Computer Science. This position actively engages in student services, managing graduate program operations, and collaborating with the Director of Graduate Programs (DGP), Graduate Services Coordinator (GSC), and the Graduate Admissions team.

Essential Duties and Responsibilities

• Serve as a point of contact for graduate students, faculty, and prospective applicants; respond to inquiries in a timely and professional manner.
• Advise and support graduate students from matriculation through graduation, including program milestones and registration processes.
• Interpret and apply university and departmental policies to resolve student-related issues.
• Coordinate with campus offices, including the Graduate School, College of Engineering, and Office of International Services.
• Assist with graduate assistantship appointments, including tracking Graduate Student Support Plan (GSSP) eligibility and ensuring timely and accurate entry into university systems.
• Maintain and update student records across multiple systems (e.g., SIS, NextGen Graduate Appointment System, GradWatch, and other internal databases).
• Prepare and distribute communications to applicants, incoming students, and enrolled students in accordance with the program's communication plan.
• Collect, analyze, and report data to support program operations, benchmarking, and continuous improvement efforts.
• Attend training sessions and remain current on university policies, procedures, and systems.

Other Work/Responsibilities:

• Assist with departmental events, including Open House, recruitment activities, and graduation ceremonies.
• Perform other duties as assigned.

Required Qualifications:

• Proficiency in Microsoft Word and Excel
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to work independently on defined tasks and collaboratively in a team environment
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Preferred Qualifications:

• Experience working in a university or academic environment
• Familiarity with student information systems and administrative databases
• Experience supporting student services, advising, or orientation programs

Required license or certification:
N/A

Position Number: 14KMZ2026-01