"Graduate School Operations Analyst"

Position Purpose:

The Graduate School Operations Analyst plays a key role in furthering the university's commitment to student success. Responsible for creating, implementing, and maintaining digital processes, reports, and dashboards for the Graduate School while ensuring data integrity. The role also supports consistency through documentation, staff training, and continuous process improvement.

Minimum Qualifications:

• Bachelor's degree or an equivalent combination of education and/or experience.
• A minimum two (2) years experience managing record updates received from stakeholders.
• Proficient in using programming languages and statistical tools (e.g., R, SAS, Python, SQL) to analyze quantitative data, identify trends, and generate actionable insights.
• Excellent organizational, analytical, and problem-solving skills with strong attention to detail.
• Effective oral and written communication skills and the ability to provide responsive support to faculty, staff, and students.
• Adaptable and proactive, with a willingness to learn new operational responsibilities, adjust to evolving procedures, and contribute to the continuous improvement of Graduate School processes.
• Availability to work occasional events supporting Graduate School operations, including evenings and weekends.

Desired Qualifications:

• Master's degree.
• Familiarity with higher education systems such as Banner and Degree Works.
• Knowledge of CRM platforms (Technolutions Slate preferred) and their use in supporting processes, including form and event creation, reporting, and workflow management.
• Experience working with project management platforms.
• Comprehensive expertise in Evisions Argos and data visualization tools (e.g. Power BI)
• Skilled in designing and implementing surveys to evaluate organizational effectiveness, stakeholder satisfaction, and process improvement initiatives.
• Skill in analyzing and utilizing qualitative data.