"Graduate Student Success Advisor/Coordinator"

Graduate Student Success Advisor/Coordinator

Recruitment #: S2573

Review Date: Open | Open until filled

Department: Student Success and Advising

Salary Rate: $51,000 - $55,000

Position Summary:

The Graduate Student Success Advisor/Coordinator plays a key role in supporting the retention, progression, and overall success of graduate students at Western Oregon University (WOU). This position serves as a bridge between current graduate students, faculty program coordinators, and campus partners to ensure a cohesive, student-centered experience from enrollment through graduation.

Click here for the complete position description which includes knowledge areas and preferred qualifications.

Required Qualifications:

Please ensure your application materials clearly demonstrate how you meet the following:

• Bachelor’s degree
• 1-2 years working with college students in an advising or related capacity.
• Communication Skills – Clearly conveys information both verbally and in writing; actively listens to understand others; adapts communication style to fit the audience; maintains professionalism and respect in all interactions.
• Customer Service – Provides responsive, friendly, and solutions-oriented support; anticipates customer needs; demonstrates empathy and patience; maintains a positive attitude under pressure; ensures satisfaction through follow-up and follow-through.
• Problem Solving – Identifies issues quickly and analyzes root causes; uses sound judgment to evaluate options and implement effective solutions; remains calm and resourceful in challenging situations; seeks input and collaboration when appropriate.
• Attention to Detail – Reviews work carefully to ensure accuracy and completeness; follows procedures and guidelines precisely; notices inconsistencies or errors and corrects them promptly; maintains high-quality standards in documentation and execution.

How to Apply:

Please upload the following required materials within the application portal. Applications missing any of the required documents will not move forward for consideration. Please include only the materials listed below:

1. WOU Employment Application form available here - unclassified/faculty
2. Cover Letter that outlines your qualifications and how they align with the position
3. Resume
4. Unofficial transcripts for the highest degree earned
5. Professional References: complete and submit the Reference Check form, available here along with your application