Guest Services Officer

About The Role

Global Leadership Centre and Park End Street, Oxford

Grade 4: £28,437 - £32,108 per annum pro rata including the Oxford University Weighting of £1,730 per annum pro rata plus shift allowance

Permanent, part time (29 hours per week, 0.79 FTE)

Saïd Business School is seeking a professional and customer-focused Guest Services Officer to join the team at the Global Leadership Centre. This is a key front-facing role responsible for delivering an exceptional guest experience that reflects the School’s global reputation for excellence.

As part of the Guest Services team, you will provide a warm, polished welcome to a diverse range of high-profile guests, including senior executives, academics and international programme participants. You will play a vital role in ensuring the smooth day-to-day operation of guest-facing services, maintaining a calm, organised and proactive approach in a dynamic environment.

Working hours and location

A part-time post of 29 hours per week, with fixed working days from Thursday to Sunday. Shifts include early (07:00–14:45), late (14:15–22:00) and occasional mid-shifts. While these working days are fixed, we aim to be flexible with specific shift patterns (early/late) where possible. Please specify in your cover letter if you have any regular restrictions regarding your start or end times on these days, or if you are fully flexible.

This is a permanent, fully onsite role based at the Global Leadership Centre, with occasional onsite duties at Park End Street as operational needs require.

This role will start in mid-July 2026.

Key responsibilities

• Respond promptly to guest enquiries via email, phone and in person
• Provide information about facilities, programmes and the local Oxford area
• Coordinate bookings, guest requests and room allocations
• Process payments and maintain accurate records
• Follow all safety, security and incident reporting procedures

We are looking for a professional and reliable team member with experience in high-end, front-facing roles supporting executive or VIP clients, who is comfortable taking responsibility and can work confidently both independently and as part of a close-knit team within a 24/7 operation. This is a great opportunity for someone who enjoys ownership in their role and who is flexible, adaptable and positive about working in a newly established team as the Global Leadership Centre continues to develop.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.jobs.ox.ac.uk/pre-employment-checks.

Further information on this role can be found in the job description.

About Us

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days pro rata including bank holidays
• Membership of the Oxford staff pension scheme
• Discounted bus travel
• Subsidised onsite catering
• Cycle loan scheme
• Plus, many other University benefits

All applications must include a CV, Supporting Statement/Cover Letter and Current Salary (via the 'Apply' button above).

The closing date for applications is Monday 1 June 2026 at 12.00 noon. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.