Halls Manager x 2

Queen Mary University of London - Estates & Facilities Directorate

About the Role

We are recruiting two Halls Managers to join Residential Services at Queen Mary University of London.

This is a highly visible, student-facing role within the University’s residential community. The Halls Manager position provides a proactive and consistent presence across halls of residence, conducting daily walkarounds and engaging with students to help ensure they feel safe, supported and at home. The role contributes directly to the experience of more than 2,000 students across three residential sites, maintaining high standards of service delivery and addressing issues promptly and effectively.

Halls Managers takes ownership of residents’ queries and concerns, ensuring matters are resolved professionally and in a timely manner. Key responsibilities include, but are not limited to, supporting arrivals and departures, responding to operational matters and building community in halls, and upholding quality standards across Queen Mary accommodation.

As part of the Estates and Facilities Directorate, Residential Services fosters a supportive community that promotes students’ academic and personal growth. The successful applicant will work collaboratively across teams within the directorate to ensure consistently high service standards, operational effectiveness and compliance, while identifying opportunities to enhance the residential experience.

About You

You will have recent experience in student accommodation, hospitality or a similarly customer-focused residential environment and understand the importance of delivering a high-quality experience. You will be confident communicating with students and able to manage challenging situations calmly, professionally and consistently.

You will recognise that halls are more than buildings: they are places students call home, and your daily presence has a meaningful impact on their university experience. Whilst the working pattern is fixed (Sunday to Thursday and Tuesday to Saturday), there are times when the post-holder will need to be flexible to cover busy periods, such as move-in and departure weekends, the Christmas closure period, and busy times during the summer period when rooms are let out to commercial guests. Please note that visa sponsorship is not available for these roles.

About the Directorate

The Directorate is one of the largest departments within Queen Mary, University of London and is committed to supporting and promoting student wellbeing at the College and providing the highest standards of estates and facilities across the university – preparing and helping to sustain the University’s working and learning environment for students, staff, stakeholders, and guests by ensuring safe environments, security and cleanliness.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.