Position Details

Position Information

Posting date 06/25/2026

Closing date Open Until Filled Yes

Position Number 1129629

Position Title Health Service IT Assistant

Hiring Range Minimum $28.00

Hiring Range Maximum $30.00

Union Type Not a Union Position

SEIU Level Not an SEIU Position

FLSA Status Non-Exempt

Employment Category Regular Full Time w/end date

Scheduled Months per Year 12

Scheduled Hours per Week 40

Location of Position Hanover, NH 03755 5-7 Rope Ferry Road

Remote Work Eligibility? Onsite only

Is this a term position? Yes

If yes, length of term in months. 12 months

Is this a grant funded position? No

Position Purpose This is a one-year term position that supports the Health Service IT with the clinical and administrative systems used by health service staff. The Health Service IT Assistant supports the Health Service Systems Administrator by acting as a departmental customer service agent supporting staff needs through several large projects over the next year including inventory management, device setup, report creation, and troubleshooting issues.

Required Qualifications - Education and Yrs Exp

Associates or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

Skills & Knowledge

• Project management skills.
• Ability to manage multiple projects simultaneously.
• Planning and organizational skills.
• Verbal and written communication skills.
• Commitment to diversity and to serving the needs of a diverse population.

Experience

• At least one year of experience with complex administrative information systems.

Education

• Associate’s degree in computer science or related field

Preferred Qualifications

Skills & Knowledge

• Experience acting as support for an electronic medical records system.

Experience

• At least two years of experience with complex administrative information systems, preferably in a college or university healthcare setting.

Education

• Bachelor’s degree in computer science or related field.

Key Accountabilities

Description SHS IT project management to include the correction of medical record data issues found when preparing the incoming student data to send to Dartmouth Health and the updating of the user & provider table in PNC to meet newly added license requirements. Assists with setting up billable services in the PNC Billing module and assists in the creation and establishment of a waiver process for DSGHP through PNC Billing.

Percentage Of Time 50%

Description Troubleshoots and addresses issues reported by staff and campus services that affect DSHS systems. (Closely screens Health Services IT and individual campus email accounts as well as campus IT ticketing system for Health Services issues.)

Percentage Of Time 20%

Description Manages Health Services computer inventory through the Campus CAP program. This includes ordering and configuring desktops/laptops and monitors.

Percentage Of Time 20%

Description Manages user account process including the updating and creation of PNC user accounts, EDH access and Castries configuration.

Percentage Of Time 10%