Health Services Associate

Supports the general administrative functions in a health care setting, including answering phones, greeting/referring/assisting patients, staff, or others, preparing documents and reports, compiling records, scheduling appointments and checking in patients.

Job Responsibilities

• Represents a first line liaison in a health care setting. Responds to non-routine inquiries requiring technical and/or clinical office practices and procedure knowledge.
• Utilizes clinical office policies, practices, and procedures to answer questions and resolve problems and issues.
• Coordinates complex appointments that require judgment in determining and prioritizing activities to meet desired results.
• Performs a variety of administrative duties regarding patient scheduling and/or patient records and/or reports. Duties may include activities such as updating patient records, register, schedule, check in patients, and the processing of health assessments while adhering to HIPAA compliance guidelines.
• Coordinates work orders.
• Creates and oversees departmental files, databases, and reports.
• Maintains office and/or laboratory supplies and inventory.
• Verifies enrollment and client payment information in various clinical systems

Minimum Qualifications

Familiarity with medical, clinical, mental health, and/or social work environment required. Knowledge of standard administrative procedures and practices, office equipment, and computer software typically obtained by a high school degree or GED or equivalent and a minimum of 2 years related experience. An equivalent combination of education, training, and experience is acceptable. Specific knowledge, certifications, and licensure will apply at the position level.