Closing Date:
Job Duties:
The primary function of the Helpdesk Technician is to provide Tier 1 technical support for university systems, including the learning management system, instructional technologies, and desktop computing, for students, faculty, and staff.
ESSENTIAL FUNCTIONS:
Job Duties:
The primary function of the Helpdesk Technician is to provide Tier 1 technical support for university systems, including the learning management system, instructional technologies, and desktop computing, for students, faculty, and staff.
ESSENTIAL FUNCTIONS:
- Provide technical assistance to end-users by phone, email, online, and in-person.
Required Qualifications:
QUALIFICATIONS REQUIRED:
- High School Diploma or GED
- Strong computer hardware and software skills (troubleshooting hardware/software issues) including: Microsoft Office Suite, web browsers, online information systems, and electronic mail
- Proficiency using Microsoft 365
- Strong critical thinking and problem solving skills
- Excellent verbal and nonverbal communication skills
- Strong organization and multi-tasking skills
- Ability to provide great customer service and technical support to a diverse audience
- Must be able to accommodate a flexible work schedule including early evenings and Sunday afternoons.
OTHER QUALIFICATIONS AND JOB REQUIREMENTS:
PREFERRED:
- Associate's or Bachelor's Degree in technology-related field
- Work experience in a higher education setting supporting instructional technologies such as learning management systems, online courses, lecture capture, online storage, and portals.
- Experience using a work order ticketing system
- Experience with developing instructional training materials on various topics
WORKING CONDITIONS:
- Must be able to remain in a stationary position for 65% of the time
- Occasionally performs duties that require spending time in low posture positions such as crawling, crouching, kneeling, and stooping
- Must be able to adjust or move objects up to 25 pounds in all directions
- Requires frequent communication
- Frequently performs tasks that uses repeating motions of the wrists, hands, and/or fingers
- Requires clarity of vision for frequent use of computers and other technological devices
- After-hours and weekends may be required as needed
Salary Schedule:
Salary Band: N270
To view salary schedules, visit: https://www.athens.edu/about/offices/human- resources/salary-schedule-tables/
Salary will be commensurate with experience and qualifications
Special Instructions to Applicants
Unofficial transcripts should be from the college or university which verifies qualifications for the position.
Note: Credential evaluations are needed for all transcripts obtained outside the U.S. before uploading and submitting an application. (Credential evaluators should provide course-by-course evaluations and transcribed in English.)
Upon an offer of employment, official transcripts from all colleges and universities attended must be submitted. Continued employment is contingent upon receipt of transcripts from all colleges and universities attended.
To be considered for this position please visit our web site and apply on line at the following link: https://jobs.athens.edu/postings/search
About Athens State University
Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Presently, over 3,100 students have selected Athens State because of its neighborly environment where 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 80% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was featured in the 2015 Best Value Online College Rankings by OnlineU.org for four online programs including computer science, accounting, education and human resources. The University offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 350 full and part-time employees with approximately 90 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. Seventy-five percent of the full-time faculty members hold a terminal degree. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges.
Athens, Alabama is located in north Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society's “Top 20 Events in the Southeast” including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention.
In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check.
Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Vice President of Enrollment and Student Support Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175.
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