Helpdesk Operator

University of Sheffield - Estates & Facilities Management

Placed On: 25th February 2026

Closes: 11th March 2026

Job Ref: 2271

We have an exciting opportunity for an experienced Helpdesk Operator to join the Estates & Facilities Management department (EFM). You will provide high-quality support to the EFM Helpdesk. The Helpdesk team provide a central service for administering enquiries and requests for a number of prime functions between EFM and all other University Departments. This large team supports the University across the Campus.

Whilst the role will be based primarily in the Helpdesk offices it is essential to work collaboratively with other members of the administrative team and participate in general duties and cross-functional activities for the benefit of the department based in other areas. The main duties of this post include handling enquiries, inputting incoming jobs on the system and maintaining the Planon Facilities Management Database. You will manage the issuing of keys to university staff and departments. You will also maintain and update both staff and student card access requests. You should have a proactive approach to work and a positive attitude to change and improvement showing commitment to Integrated Management System (IMS) principles.

What We Offer
The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.