"Helpdesk Technician"

Bard College Information Technology seeks a friendly, ambitious, and technically skilled individual to serve as Helpdesk Technician. The Helpdesk Technician is a member of Bard IT’s User Services staff and will report to the Helpdesk Coordinator. The Helpdesk Technician is responsible for phone and in-person end-user technology support for Bard’s administration, faculty, and students.

Essential Duties

• Responding to Helpdesk calls, emails, and walk-ins
• Field calls/office visits/remote support as necessary
• Entry of support tickets for other groups within IT
• Special event support
• Inventory management and updates
• Student employee training and scheduling
• Computer lab and printer maintenance
• Other tasks as assigned

Required Qualifications

• 1-2 years experience supporting Macs, PCs, printers, software & hardware
• Ability to communicate clearly and precisely, both verbally and in writing
• Practical knowledge and experience with installation, operation, and troubleshooting of virus/malware/spyware removal/detection tools
• Ability to develop understanding of college business practices and software
• Flexible, positive, and courteous public service demeanor
• Ability to work independently, multi-task and prioritize effectively
• Excellent organizational skills

Preferred Qualifications

• 1-2 years Helpdesk experience
• Experience in college environments
• Familiarity with Helpdesk ticketing applications such as WebHelpdesk
• Familiarity with Google Workspace and Microsoft Office Suite
• Familiarity with video conferencing applications such as Zoom and Google Meets

To apply, please submit a cover letter, resume, and three professional references to Interfolio.

Compensation: $26-$27.25/hour
This salary range reflects the College's good faith and reasonable estimate of the compensation for the position at the time of the job posting. Salary decisions are dependent on several factors including but not limited to market and organizational considerations, experience, and qualifications of a selected candidate as well as internal and external equity.

Benefits Overview
We are pleased to offer our full-time employees an excellent benefit package which includes; multiple health insurance options; TIAA retirement plans; generous vacation, sick, and personal time; and more. To learn more about employee benefits and eligibility at Bard College, please visit https://www.bard.edu/humanresources/benefits/.